Director of Programs

Flagstaff Shelter Services • Flagstaff, AZ

34d

About The Position

The Director of Programs is responsible for the consistent achievement of the objectives of the FSS shelter, coordinated entry, rehousing programs, including developing, directing, and evaluating these and new housing programs. This person oversees the Housing and Site Case Management Programs, Front Door Program, and additional program staffing and the delivery of services to homeless and re-housed individuals with the primary goal of achieving sustainable housing stability.

Requirements

• Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities.
• Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients.
• Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff.
• Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained.
• Intermediate computer software programs and systems (MS Office, HMIS, MS Teams, LMS)
• Knowledge of strong work ethics in the workplace.
• Knowledge and proven experience in keeping confidentiality and best-practices for client/case manager relations. This includes HIPAA compliance at times.
• Skills in active listening and critical thinking.
• Skills in sound judgement and decision making.
• Skills with strong written and verbal communication.
• Ability to be dependable in attendance and job performance.
• Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job.
• Ability to multitask and perform well under pressure.
• Ability to be flexible and adaptable to the changing needs of the organization.
• A bachelor's or master’s degree in human services field or equivalent knowledge, skills and abilities is required.
• Experience as a leader and experience in program management, development and evaluation and case management required.
• The employee must also demonstrate positive working relationships with a diverse population and handle crisis situations.
• Fingerprint Clearance (Non-IVP) and CBC clearance will be required.
• Driver’s License required.

Nice To Haves

• Experience working in homeless services preferred.
• CPR/First Aide Certification preferred.
• Mental Health First Aid certification and/or training certification preferred.

Responsibilities

• Act as the primary supervisor of the FSS Programs team, managing all roles designated under Programs department.
• Oversee all training efforts for Programs staff, ensuring they are qualified and well-equipped to provide high quality service to our clientele.
• In partnership with the Director of HR, oversee hiring efforts for new Programs staff and development on new Programs roles and job descriptions as necessary.
• Develop relevant and necessary programming to expand services to all persons experiencing homelessness, including individuals and families.
• Modify current programs as needed to meet changing clientele and client needs. Assist in development, achievement and measurement of program goals and outcomes. Assist with grant site visits, grant reporting, and provide information for funders as needed.
• Coordinate relationships with local service providers, oversee Housing as Healthcare initiatives, and promote partnerships dedicated to bringing needed aid to FSS clientele.
• Participate in understanding program budgets with Executive Director and/or Director of Finance and maintaining expenditures within budget, including spend-down efforts for funding sources.
• Serve as contact with and provide oversight to partner agencies for all Flagstaff Shelter Services Programs
• Oversee and manage programs including assessment/intake, case management, health, employment, and linkage to other resources to assist individuals or families in becoming re-housed.
• Assist in coordinating staff training efforts as needed to equip the agency with the skills needed to provide quality care to our clientele. This includes assisting in agency administration of training efforts through our Learning Management System.
• Conduct case management/program service meetings weekly and on an as-needed basis
• Inspire a trauma informed, strengths-based, and family-centered approach to care and foster a welcoming atmosphere for all clients.
• Supervise and evaluate program staff and interns. Motivate and support professional development of program staff.
• Supervise Programs Data Manager in efforts to oversee and regulate agency use of the Homeless Management Information System (HMIS) and all data maintained by FSS staff, ensuring that client statistics are timely, confidential, and accurately recorded by staff.
• In partnership with the Deputy Director, Director of Finance, Director of HR, Outreach Manager, Shelter Managers, and Executive Director, participate in maintenance of records for policy decisions, policy manuals, and ensure implementation by staff and volunteers of adopted policies when applicable.
• Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible.
• Develop community relationships and maintain cooperative relationships with other similar agencies.
• When applicable, respond to off-hours emergencies. This position may be asked to fulfill on-call hours alongside other agency leaders.
• Assist in marketing program to congregations, social service providers and other community partners as requested by Executive Director
• Participate in Board meetings, committees, and events as requested by the Executive Director.
• Ensure accurate records are maintained on clients in all programs.
• Oversee ongoing and periodic quality assurance initiatives.

Benefits

• All employees of Flagstaff Shelter Services are eligible for supplemental benefits policies at a discounted rate.
• Salaried, exempt employees at Flagstaff Shelter Services are eligible for primary health insurance through Blue Cross Blue Shield, provided by Allstate.

What This Job Offers

• Job Type: Full-time
• Career Level: Director