Director of Programs and Quality Assurance

The Salvation Army USA Central Territory•Detroit, MI

49d

About The Position

The Director of Programs and Quality directs the operations of all Harbor Light SUD and homeless services programs, ensuring the delivery of high-quality, client-centered care. This role implements programmatic and administrative policies and procedures to meet program goals and objectives, while promoting continuous quality improvement. The Director is responsible for ensuring all programs meet or exceed accreditation, contractual, and organizational standards, and align with The Salvation Army’s mission and values. This position also leads agency-wide education and training efforts to build a strong, competent clinical workforce. Additionally, the Director collaborates across departments to expand services and drive program development through data-driven decision-making and quality assurance practices.

Requirements

Master’s Degree in Psychology or Social Work
A Valid State of Michigan LMSW or LPC license
Minimum of seven years successful experience as an Administrator in the SUD/Behaviorial Health sector
Familiar with the procedural function of Assessing, Case Managing and Clinical Recording
Good communication skills
Possess a working knowledge of Quality Assurance and Contract Compliance parameters
Possess a working knowledge of addiction recovery
Possess computer skills with a working knowledge of Microsoft Office
Complete Safe From Harm training, and keep current as needed
Valid Michigan Chauffeur License and approved by The Salvation Army MVR
TB. Test and police clearance
ACCOUNTABILITY: Acceptance of responsibility and one's own actions.
RELIABILITY: Ability to be dependable , trustworthy , and committed to doing the best job possible and completing work in a timely and consistent manner.
DETAIL ORIENTATION: Pay attention to detail, accuracy and completeness.
COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills.
PLANNING AND ORGANIZING: Ability to set priorities and allocate resources properly in order to effectively achieve work responsibilities and objectives.

Responsibilities

Makes programmatic and administrative recommendations to the Harbor Executive Director in accordance with the agency/program goals and objectives.
Provides leadership, supervision, and direction to all Clinical Supervisors.
Provide leadership and Quality Improvement to SUD, Shelter, and Medical Respite.
Supervises the shelter Site Administrator by providing programmatic direction and goals.
Establishes SUD goals and objectives and continuously monitors progress toward attainment of said goals and objectives.
Develops and manages clinical initiatives with measurable outcomes.
Formulates objectives, goals, and strategies collaboratively with Executive Leadership.
Develops, monitors, and analyzes key performance indicators (KPIs) to evaluate program effectiveness, support data-driven decision-making, and ensure continuous quality improvement across all service areas.
Prepares and delivers reports outlining progress toward meeting annual goals and objectives, to include performance related to clinical activity, service quality, and program safety.
Chair the Continued Quality Improvement Committee meetings and provide leadership and direction in achieving the goals of the CQI plan.
Develops and implements a comprehensive mental health program that aligns with the organization's mission and goals.
Supervises and provides guidance to clinical staff, ensuring the delivery of effective and evidence-based mental health services.
Oversee program budgeting and financial management, ensuring efficient utilization of resources and compliance with funding requirements.
Monitors and evaluates program outcomes, utilizing data-driven approaches to assess program effectiveness and identify areas for improvement.
Develops and oversees a Quality Assurance (QA) plan to ensure compliance with clinical, regulatory, and contractual standards across all behavioral health and homeless services programs.
Conducts regular audits of client records, clinical documentation, incident reports, and service delivery to identify trends, ensure accuracy, and implement corrective actions when necessary.
Facilitates regular quality assurance and performance improvement (QAPI) meetings to review key performance indicators, client satisfaction data, and compliance metrics.
Coordinates staff training on quality standards, documentation best practices, and regulatory compliance to maintain a culture of continuous improvement and service excellence.

Benefits

Health Care Benefits which include: Medical Dental Vision Hearing Flexible spending accounts AFLAC Voluntary life insurance benefits
Short-Term and Long-Term Disability options
Pet Insurance
Pension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment. Vesting starts after three years of employment, 100% vested after five years of employment
The Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.
Employee Discounts
Paid Time Off which includes: Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.
Up to (4) earned sick days per year may be used as discretionary days.
Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.
The accrual rate is based upon years of service and approved hours worked.
You will receive up to 2 personal days and 2 floating holidays per year based on date of hire.
Birthday off with pay.
Paid holidays are effective immediately.