Director of Program Quality and Systems

Better Together•Fort Myers, FL

6d•Remote

About The Position

Better Together works to end the root causes of poverty, dependency, divorce and child abuse by leveraging the power of the local church to provide struggling families with supportive relationships and meaningful work. Once properly supported, families can achieve independence, stay together and thrive. The Better Together Team is seeking a Director of Program Quality and Systems to oversee the organization’s efforts to build strong, lasting relationships throughout the state of Florida. The Director of Program Quality and Systems will strengthen Better Together’s relationships with organizations, volunteers, donors and the community through robust training and staff development. The Director of Program Quality and Systems will create streamlined automation processes, develop standard operating procedures, and develop and execute staff training that will effectively position the organization to better serve families effectively and streamline operations. An ideal candidate will have at a minimum of a bachelor’s degree in human services, master’s degree preferred. They should feel called to minister to children and families in crisis and share our passion for freeing people from dependence on government welfare and poverty. We are looking for someone who has demonstrated strong skills in verbal and written communication, organization, training and staff development, program solving, and attention to detail. A successful candidate will be a self-starter who is comfortable working remotely, has a demonstrated ability analyzing problems and finding creative solutions, and who thrives when challenged. Due to the nature of our work, candidates must be able to pass a level two background check.

Requirements

Minimum of a bachelor’s degree, master’s degree preferred
Experience in training and staff development
Technological requirements: Salesforce, Zapier, WordPress and Basecamp
Match Better Together’s core values (described above)

Responsibilities

Oversee quality assurance efforts, conduct audits, and identify areas for improvement.
Track and manage volunteer data, generate reports, and offer actionable insights to leadership and regional teams.
Ensure accurate collection, completion, and database entry of all program-related documentation, reflecting team performance on scorecards.
Perform weekly data reconciliation to maintain program accuracy and integrity.
Generate strategic reports, analyze trends, and provide recommendations to executive leadership.
Lead the streamlining and automation of forms and communications to enhance efficiency.
Design and maintain scalable training frameworks, curricula, and learning pathways used for onboarding and ongoing staff development.
Partner with HR and regional leadership to equip leaders with standardized onboarding tools, resources, and training content for new employees.
Develop and update training materials (guides, videos, SOPs, modules, documentation) that ensure consistency in volunteer processes and program systems.
Establish clear training standards and documentation so regional leaders can effectively train and support their teams.
Create and refine systems that support consistent volunteer approval processes across regions, using data to recommend improvements.
Collect feedback from regional teams to inform program updates, boosting operating efficiency.
Implement initiatives that refine program processes, policies, and best practices in collaboration with operational leadership.
Streamline and automate processes, addressing system gaps, and lead automation projects to elevate program effectiveness.
Maintain and update shared documents on Google Drive, ensuring organizational consistency and accessibility.
Analyze data and trends and make recommendations to executive leadership to innovate outreach and event practices, directly impacting children served.
Create and manage event registration links, ensuring accurate tracking and reporting for outreach initiatives.
Collaborate with the marketing team to create systems to promote events, increasing visibility and engagement through diverse messaging.
Oversee the statewide phone line, ensuring calls are forwarded, documented, and followed up on efficiently.