Hope Network Careers-posted 2 days ago
Full-time • Director
Grand Rapids, MI

Director of Program Operations We are all equally human. Join us. At Hope Network , over 2,800 compassionate professionals serve individuals across 125+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives. ▶️ Watch how we create comebacks. Why Join Our Team? We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being: Medical, Vision, & Dental Care 403(b) Retirement Plan Paid Time Off Educational Reimbursement Career-Pathing Paid Training Employee Referral Bonus With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

  • Lead the development and execution of operational excellence strategies to improve efficiency, quality, and outcomes across behavioral health programs.
  • Design and implement performance management systems, dashboards, and metrics to track productivity and program impact.
  • Partner with program and clinical leadership to analyze data, identify trends, and implement solutions that optimize service delivery.
  • Lead process improvement and change management initiatives, engaging teams to adopt innovative, sustainable practices.
  • Contribute to the operationalization of new programs, grants, and growth initiatives.
  • Provide guidance and training to managers and staff on operational tools, workflows, and continuous improvement methodologies.
  • Master’s degree in public administration, Business Administration, Health Administration, or a related field preferred.
  • Minimum of 3 to 5 years of progressive experience in operations, quality improvement, or performance management, preferably in a behavioral health or human services environment.
  • Demonstrated success leading process improvement or operational transformation initiatives.
  • Familiarity with behavioral health regulatory standards and funding models.
  • Certification in Lean, Six Sigma, or related improvement methodology a plus.
  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Paid Time Off
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
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