Director of Program Operations

NEW LIFE CENTERS OF CHICAGOLAND NFP-posted 4 months ago
Full-time • Manager
Chicago, IL
51-100 employees
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The Director of Program Operations position is full-time, 40 hours per week (exempt, benefits available). The Director of Program Operations will report to the Chief Restorative Justice Officer and will help support a team of Directors who implement daily programming at any of our NLC locations. The Director of Program Operations will oversee the Street Outreach team. Programming activities occur in one-on-one, group settings, and in and after school hours. The Director of Program Operations is responsible for overseeing the facilitation of high-quality programming, planning and implementation of events/activities that may include sports, and connections to other social services. Will require some local travel (reimbursable). This position is in-person.

  • Manages a team of Program Directors.
  • Will collaborate with other Program Operation staff.
  • Travels to different sites in various communities based on program/team needs.
  • Assures attainment of enrollment goals.
  • Clearly communicates goals, objectives, and new information to team.
  • Keeps Directors in alignment with policy, procedure, and best practices.
  • Assists Directors by providing technical support in a timely manner.
  • Assures program alignment with strategic goals, objectives, and policy.
  • Assures program alignment with compliance and grant requirements.
  • Works closely with Director of Data and Program Evaluation and Grants Manager to ensure program deliverables are being met as stated in executed contracts.
  • Stays informed and up to date on grant requirements.
  • Participates in reporting that requires program narrative or updates.
  • Approaches directional leadership from a coaching/modeling lens.
  • Is a main contact person and representative for the Operations department at partner meetings.
  • Produces documents, receipts and correspondence regarding activities and progress as necessary for consistent evaluation of program and timely report submittal.
  • Provides regular follow-up with staff to meet goals.
  • Assists in annual budget process and strategic planning.
  • Approves credit card reports and timecards.
  • Communicates regularly with Leadership team to give updates on program goal status.
  • Assures program lessons and activities are age appropriate, relevant, effective, safe, inclusive.
  • Implements regular evaluations and surveys with Directors, participants, and team to monitor quality of programming.
  • Supervision includes on-site visits, regular check-ins, and break-out planning meetings.
  • Encourages collaboration with partner relationships where possible.
  • Evaluates effectiveness of programming methods and strategies with emphasis on best practices and research-based methods.
  • Maintains accuracy of budget and spending plan, as well as all required documentation such as receipts.
  • Participates and leads required evaluations and audits.
  • Demonstrates New Life Centers’ values.
  • Attends required meetings and trainings.
  • Other duties as assigned by the Supervisor.
  • Must become a Certified Mandated Reporter. Training provided.
  • Must pass a background check, must not have any pending cases.
  • Must pass a Child Abuse and Neglect Tracking System background check.
  • Must pass a National Sex Offender Registry background check.
  • Must have a working phone and phone number.
  • One year experience working in the human services field in a capacity that involves direct services to at-risk youth.
  • Minimum 3 years experience in managing people.
  • Cross-cultural competency.
  • Ability to communicate effectively both written and verbally.
  • Proficient in Microsoft Word and Excel.
  • Must be willing to be trained, and proficiently utilize database(s) and information tracking systems relevant to duties.
  • Must keep confidentiality of participant and staff information.
  • Ability to establish and maintain effective working relationships with others.
  • Valid Illinois driver’s license, insurance, good driving record, access to a vehicle. Subject to driving background check.
  • Bilingual English/Spanish required.
  • Full-time position, 40 hours per week.
  • Benefits available.
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