Actabl-posted 8 days ago
Full-time • Director
Hybrid • Denver, CO
251-500 employees

Hi, we’re Actabl. We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world. Our Valued Behaviors Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing. Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality. Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together. Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization. Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted. Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done. In this role you will: The Director of Professional Services owns the strategy, commercialization, and end-to-end execution of Actabl’s custom and value-added service portfolio—spanning integrations, custom builds, consulting, data migration, and business intelligence initiatives that fall outside core SaaS bundles. This role partners cross-functionally across Revenue, Customer Experience, and Product to proactively design, price, and position custom solutions that maximize customer adoption, utilization, and long-term value.

  • Own the strategic direction of all custom and value-added services, ensuring projects align with financial targets and drive customer success.
  • Lead the delivery of value-added services projects outside core SaaS bundles
  • Support strategic growth initiatives by evolving the structure, tools, and methodologies of the Professional Services function to meet future demand and market opportunities.
  • Translate project outcomes into scalable methodologies, including SOPs, playbooks, and reusable frameworks that improve delivery consistency and reduce time-to-value (TTV).
  • Leads a specialized team of Project Managers and SMEs responsible for execution.
  • Lead the commercialization process for new service offerings, defining scoping templates, pricing models, and sales enablement materials.
  • Collaborate cross-functionally with Revenue, Customer Experience, and Product to scope, price, and position custom service offerings that meet evolving customer needs and drive revenue.
  • Partner with internal stakeholders to resolve delivery challenges, advocate for customer needs, and continuously improve the customer journey through data-driven insights, feedback loops, and influencing roadmap decisions.
  • Drives the commercial success of the custom services portfolio by continuously designing and delivering sales enablement, training, and tools to Revenue and Customer Excellence teams.
  • Drive the creation and continuous evolution of scalable methodologies (SOPs, playbooks) to minimize rework and improve the consistency of custom delivery.
  • Maintain end-to-end visibility into project health, including timelines, resource allocation, risk mitigation, and financial performance, ensuring proactive adjustments to keep projects on track.
  • Drive operational excellence in service delivery, identifying and implementing process improvements that enhance efficiency, scalability, and customer satisfaction.
  • Analyze delivery data to identify top bottlenecks (e.g., discovery delays, rework) and lead initiatives to eliminate inefficiencies.
  • Design and implement improvement initiatives, such as automation tools, refined scoping templates, or enhanced handoff protocols.
  • Enforce strict change control and escalation protocols for projects showing signs of financial or delivery risk.
  • Manage, mentor, and develop high-performing Professional Service Project Managers, ensuring consistent execution, quality standards, and professional growth aligned with departmental goals.
  • Support the development of onboarding and training materials, contributing to a scalable talent pipeline for the Professional Services team.
  • Perform other duties as assigned to support the success of the team and the broader organization.
  • Bachelor’s degree in a relevant field such as Operations Management, Business Administration, or a related discipline.
  • 3–5 years of experience in Professional Services, Implementation, or Project Delivery.
  • Strong understanding of Agile methodologies and project management tools (e.g., Rocketlane, Monday.com).
  • Experience partnering with Sales, CS, and Product teams.
  • Excellent communication and organizational skills.
  • Strong technical background with the ability to understand and communicate technical concepts to both technical and non-technical stakeholders.
  • Proficiency in project management tools and methodologies
  • Strong leadership skills to manage and motivate implementation teams.
  • Excellent communication and interpersonal skills for interacting with internal teams and clients.
  • Servant leadership and strong people development skills.
  • Critical thinking and problem-solving skills to ensure successful project delivery.
  • Ability to align implementation strategies with business outcomes.
  • Hospitality industry experience is a plus.
  • Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
  • Employer-paid life & AD&D, short-term disability & long-term disability
  • Discounted pet insurance plans through Wishbone
  • Employee Assistance Program (EAP) services available to employees & their dependents
  • On-site gym available for free use at Denver office
  • Competitive base salary with bonus structure
  • Healthcare spending accounts with employer contributions
  • 401(k) plan with an employer match of up to 4%
  • Unlimited discretionary time off hours to be used when needed
  • 10 observed US federal holidays throughout the year
  • Winter recess for all Actabl employees between December 24th-January 2nd
  • 12 weeks of parental leave for both birthing & non-birthing parents
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