Director of Professional Services

Concord Technologies•Seattle, WA

38d•$185,000 - $200,000

About The Position

As Director of Professional Services, you will be responsible for the strategic and operational leadership of our Client Implementation and Professional Services teams. You will drive the successful execution of client projects, foster cross-functional collaboration, and ensure our customers—especially in the healthcare sector—realize maximum value from our solutions. About Concord Technologies: Headquartered in Seattle, Washington, Concord Technologies is one of the largest healthcare information and data transmission hubs, handling billions of documents each year. Within the healthcare ecosystem, Concord’s solutions promote data interoperability through the efficient and secure exchange of critical, time-sensitive, and private documents between independent organizations, including medical records, prior authorizations, patient referrals, and explanations of benefits, among many others. Complementing its document transfer capabilities, Concord’s AI-powered workflow applications allow organizations to receive, ingest, and direct large amounts of unstructured data, while enabling greater efficiency and process intelligence through tools that allow for document recognition, searchability, extraction, archiving, and automation. Concord has over 260 employees across its offices in Seattle, India, as well as remote employees across the U.S. The Company serves more than 200,000 users.

Requirements

Bachelor’s degree in Business, Computer Science, Engineering, Health Informatics, or a related field required.
Minimum 7 years of progressive experience in Professional Services, Client Implementation, or related functions within the SaaS, healthcare technology, or enterprise software industry.
At least 7 years in a senior leadership role, collaborating with cross-functional teams, including direct management of senior professionals.
Significant experience working in large-scale EHR deployment projects and healthcare IT integrations for hospitals, health systems, or large provider/payor organizations.
Demonstrated expertise with healthcare interoperability standards (e.g., HL7, FHIR, Direct, X12) and regulatory requirements (e.g., HIPAA).
Proven track record of building and scaling high-performing teams in a fast-paced, growth-oriented environment.
Deep understanding of SaaS implementation methodologies, project management, and professional services best practices.
Strong business acumen with experience managing P&L, resource allocation, and operational KPIs.
Exceptional communication, negotiation, and relationship-building skills with C-level executives and enterprise clients.
Experience with process optimization, change management, and continuous improvement initiatives.
Ability to collaborate effectively across Sales, Product, Engineering, and Executive teams.
Strategic thinker with hands-on execution capability.
Willingness to travel as needed (up to 25%) for client engagements and company meetings.

Nice To Haves

Master’s degree (MBA, MHA, or related) is a plus.
Experience with secure document exchange, workflow automation, or AI-driven solutions is a plus.

Responsibilities

Strategic and operational leadership of our Client Implementation and Professional Services teams.
Drive the successful execution of client projects
Foster cross-functional collaboration
Ensure our customers—especially in the healthcare sector—realize maximum value from our solutions.

Benefits

401K plan w/ 6% company match (vests immediately)
Flex-Time off + sick time
10 company holidays
Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
Voluntary insurance options:
Pet insurance
Employee Life and AD&D
Spousal Life and AD&D
Child Life and AD&D
Paid Parental Leave program
Free unlimited ORCA card (Seattle area residents)
Employee Rewards and Recognition through NectarHR
Unlimited access to Udemy for Business