Director of Professional Services

Harris Computer Systems • Wisconsin, MN

130d

About The Position

The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.

Requirements

• Direct leadership and experience in the delivery of professional services.
• Experience in delivering multiple product solutions and managing a diverse team of professionals.
• 8+ years of management experience.
• Experience managing groups of 10 people or more; experience developing and promoting managers and leaders.
• Demonstrated experience in managing distributed, remote teams.
• Experience with remote delivery models and the delivery of cloud solutions.

Nice To Haves

• Experience in implementing ERP/ Financial solutions in the public sector.
• K12 financial or human capital experience.

Responsibilities

• Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
• Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
• Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.
• Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
• Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
• Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
• Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
• Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
• Present financial, project, and customer satisfaction related presentations to senior management.

What This Job Offers

• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees