Director of Professional Servces

Dynamic Network Factory • Hayward, CA

107d

About The Position

Reporting to the Vice President of Global Services, the Professional Services Director will be responsible for building, growing and managing DNF Professional Services organization. The successful candidate will manage customer satisfaction and be the customer advocate in the geography, manage the reference-ability of clients in the territory, and manage the profit and loss of the territory PS business. They will resource the technical team with direct staff and partners, manage utilization and realization of resources, and oversee the development of effective Statements Of Work with customers in partnership with sales. Additionally, they will ensure successful delivery of customer engagements to time & budget, develop comprehensive plans to manage ahead and to keep pace with the rapid growth of DNF services business, and contribute to the building of processes, methodologies, best practices as well as other programs. The role requires close collaboration with DNF sales, product management, engineering, and marketing teams.

Requirements

• Minimum 5-8 years relevant industry experience (Storage, NAS, SAN, iSCSI)
• Proven track record (5+ years) building and leading successful professional services teams in start-up as well as enterprise environments
• Proven track record (5+ years) of running a successful P&L around Professional Services across the states
• Strong problem-solving, conflict resolution and negotiation skills
• Strong customer-facing, communication and presentation skills
• Ability to hire and manage a team in a fast-paced, high-growth environment
• Ability to manage multiple priorities in a fast-paced environment
• Proven ability to team cross-functionally and drive Corporate business plan in the field

Nice To Haves

• MBA

Responsibilities

• Manage customer satisfaction and be the customer advocate in the geography
• Manage the reference-ability of clients in the territory
• Manage the profit and loss of the territory PS business
• Resource the technical team with direct staff and partners
• Manage utilization and realization of resources
• Oversee the development of effective Statements Of Work with customers in partnership with sales
• Ensure successful delivery of customer engagements to time & budget
• Develop comprehensive plans to manage ahead and to keep pace with the rapid growth of DNF services business
• Contribute to the building of processes, methodologies, best practices as well as other programs
• Work closely with DNF sales team on strategy and pipeline development
• Work closely with DNF product management and engineering teams as required to ensure the consistent delivery of high quality services and products
• Work closely with DNF marketing team as required on demand creation and go-to-market strategies and plans
• Manage the storage engineering projects within the guidelines of corporate Services and policies

Benefits

• 70%+ travel required

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Miscellaneous Manufacturing
• Education Level: Bachelor's degree