Director of Product, Payments

About the position

InvoiceCloud is seeking an experienced Director of Product, Payments to lead our long-term payments strategy and play a pivotal role in shaping the future of our payment processing capabilities. As a key member of the Product Management team, you will work cross-functionally with leadership, R&D, and external partners to drive innovation and deliver an exceptional payment experience for our billers and payers. This role requires a strategic thinker with deep payments expertise, strong leadership skills, and a passion for delivering impactful results in a fast-paced, collaborative environment.

Responsibilities

• Develop and Execute a Strategic Payments Vision
• Define and communicate a comprehensive three-year payments strategy, including an annual Product Roadmap in collaboration with the R&D team.
• Regularly update the strategy to reflect emerging trends, technological advancements, and business needs.
• Establish and monitor key payments metrics, crafting initiatives to optimize performance.
• Lead Payments Product Management Efforts
• Manage and mentor Product Managers overseeing Payments scrum teams, fostering growth and excellence.
• Guide discovery processes, create business cases, and prioritize projects to refine the Product Roadmap.
• Provide oversight and feedback on project scopes, ensuring alignment with strategic objectives.
• Conduct deep-dive education sessions to equip Product & Engineering teams with the expertise to deliver high-quality payments solutions.
• Partner Relationship Management
• Serve as the primary liaison with key payment partners, including Chase Paymentech, PayPal, and American Express.
• Collaborate with internal teams on contract negotiations, pricing strategies, and partnership expectations.
• Align partner roadmaps with InvoiceCloud's roadmap to drive mutual success.
• Coordinate and manage necessary network updates to maintain compliance and operational excellence.
• Payments Thought Leadership
• Stay ahead of market trends, technologies, and innovations to position InvoiceCloud as a leader in payments.
• Share insights and educate R&D teams to ensure roadmap alignment with industry developments.
• Represent InvoiceCloud in external thought leadership activities, enhancing the company's presence and credibility.
• Advocate for Biller and Payer Success
• Develop a deep understanding of biller and payer workflows to identify pain points and opportunities for improvement.
• Drive initiatives that enhance overall satisfaction and engagement for all stakeholders.

Requirements

• Bachelor's degree in a quantitatively oriented field is required; advanced degrees in business, technology, or a related field are a strong plus.
• 10+ years in a Payments role in Product, with a proven track record of success in roadmap execution and leadership, combined with growing scope of responsibilities.
• Hands-on experience working with payment processors like JP Morgan Chase is highly desirable.
• Demonstrated ability to build and execute long-term payments strategies.
• Skilled in managing and mentoring teams, with a passion for developing high-performing Product Managers.
• Exceptional written and verbal communication skills; adept at articulating strategic visions and technical details to diverse audiences.