Ncontracts-posted about 1 month ago
$150,000 - $180,000/Yr
Full-time • Mid Level
Remote • Brentwood, TN

We're seeking a Director of Product Operations to build and scale the operational excellence infrastructure for our product organization during a pivotal transformation period. This role is perfect for either a seasoned operator ready to own a function or an exceptional early-career professional ready to accelerate their trajectory by building something from scratch. As we evolve from a portfolio of point solutions to an integrated AI-native GRC platform, you'll serve as the execution multiplier that enables our product teams to deliver predictably while continuously improving velocity and quality. This is a hands-on leadership role that balances operational rigor (70%) with strategic enablement (30%). You'll own the systems, processes, and metrics that allow our product organization to scale efficiently while maintaining high quality and customer satisfaction. You'll work closely with the Chief Product Officer to extend their leverage across the organization, serving as a strategic thought partner while maintaining operational excellence. This includes preparing executive-level analyses, facilitating strategic planning sessions, and driving special projects that require cross-functional coordination at the highest levels.

  • Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS)
  • Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams
  • Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle
  • Facilitate sprint/PI planning and ensure clear swim lanes between functions
  • Own launch readiness processes and go-to-market coordination
  • Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms)
  • Provide clear, consistent status reporting to stakeholders at all levels
  • Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently?
  • Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation)
  • Measure and improve customer time-to-value metrics
  • Conduct retrospectives and drive continuous process improvements
  • Build feedback loops between customer-facing teams and product development
  • Enable better prioritization through data-driven insights and frameworks
  • 2+ years of experience demonstrating exceptional analytical and operational capability in one of the following:
  • Product Operations or Program Management in B2B SaaS
  • Management consulting or investment banking with technology sector exposure
  • Operations, industrial engineering, or process improvement roles
  • Rotational leadership program at a technology company
  • Proven ability to bring structure to ambiguous problems and drive results through influence
  • Strong technical literacy and ability to engage credibly with engineering teams
  • Superior data analysis skills with experience building dashboards and metrics frameworks
  • Track record of driving measurable process improvements
  • Outstanding written and verbal communication skills
  • Systems thinking mindset - you see patterns and build scalable solutions
  • "Get Stuff Done" ethos - you have a bias for action and tangible outcomes
  • Intellectual horsepower to engage with senior stakeholders across all functions
  • Builder mentality - excited to create something from scratch, not just inherit
  • Natural curiosity about product management and B2B enterprise software
  • Outstanding team player – thrives in building high functioning collaborative efforts
  • MBA or advanced technical degree
  • Experience in companies undergoing transformation or platform consolidation
  • Exposure to financial services or GRC software
  • Knowledge of modern product development methodologies (Agile, SAFe)
  • Experience in companies undergoing technical transformation or platform consolidation
  • Experience with AI/ML product development and deployment
  • Familiarity with enterprise software sales cycles and customer success metrics
  • MBA or relevant advanced degree (preferred but not required)
  • A fun, fast-paced work environment
  • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
  • 11 paid holidays
  • Community and social events to keep you connected and engaged
  • Mental Health Benefits
  • Medical, Dental and Vision insurance
  • Company-paid Group Life Insurance, Short- and Long-Term Disability
  • Flexible Spending Account & Health Savings Account
  • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
  • Pet Insurance
  • 401 (k) with company match with eligibility on Day 1 of employment
  • 2 Paid Volunteer Time Off Days
  • And much more!
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