Director of Product Operations

InterContinental Hotels Group

89d • $100,000 - $174,000

About The Position

This highly impactful and visible role is responsible for driving strategic initiatives, enhancing operational efficiency, and serving as a trusted advisor to the SVP Digital and Direct Channels (DDC) in executing the team's vision and running the daily team's operations. The person in this role applies a strategy, operations and delivery mindset to bring strategic planning & communication, project management, stakeholder management, and leadership to ensure that the organization's goals are defined, monitored, and achieved effectively and efficiently.

Requirements

• 5-8 years of progressive experience, including 3 years in strategy, project/product management, product development, marketing, or operations.
• Proven expertise in strategic planning, project management, and leadership roles.
• Strong analytical skills to translate complex data into actionable strategies.
• Excellent communication and interpersonal abilities to influence and build consensus across all organizational levels.
• Demonstrated leadership in developing high-performing teams and working closely with senior executives, maintaining confidentiality and a product-focused, customer-centric approach.

Responsibilities

• Lead strategic planning and priority-setting for Digital and Direct Channels, collaborating with senior leadership and ensuring alignment across teams.
• Develop business cases, manage channel-wide project planning, and oversee timely, on-budget delivery while mitigating risks.
• Analyze market and technology trends to inform strategy; develop KPIs to measure success and identify improvement areas.
• Create executive communications and foster a culture of engagement, empowerment, and alignment through leadership collaboration and team initiatives.
• Drive process improvements and support cross-functional projects, including product launches and enterprise priorities, to optimize operations and impact.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401K
• Bonus pay (as applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation