Director of Product Management

1-800 Contacts•Draper, UT

23h•Hybrid

About The Position

As our Director of Product Management for Horizontal Products, you'll play a pivotal leadership role in scaling our enterprise capabilities across all three business lines: 1-800 Contacts, Luna, and The Framery. You'll lead a team of Product Managers who drive strategic initiatives in partnership with Engineering and business teams. This is a unique opportunity to shape the product vision and strategy for foundational technology platforms that power our entire organization, enabling innovation and operational excellence across our brands.

Requirements

8+ years of product management experience, with at least 3 years in a leadership role managing product managers
Proven track record of building and scaling enterprise technology platforms that serve multiple business units or product lines
Deep understanding of horizontal technology domains such as data platforms, infrastructure, security, and shared services
Experience leading product teams through organizational growth and transformation
Strong technical acumen with ability to collaborate effectively with engineering leaders and understand complex technical architectures
Exceptional leadership and people management skills, with demonstrated ability to attract, develop, and retain top product talent
Strategic thinking combined with tactical execution—able to set vision while rolling up sleeves to solve problems
Outstanding communication and influence skills, with ability to build consensus across diverse stakeholders and levels
Experience with Agile methodologies and modern product development practices
Data-driven mindset with strong analytical and problem-solving abilities
Ability to balance competing priorities and make difficult trade-off decisions in ambiguous situations
Passion for building high-performing, collaborative teams aligned with company values

Nice To Haves

Experience in e-commerce, healthcare technology, or multi-brand organizations
Experience with cloud platforms (AWS, Azure) and modern data architectures
Familiarity with privacy, security, and regulatory compliance requirements in healthcare or e-commerce
Experience with contact center and fulfillment enterprise solutions
Track record of successful platform migrations or technology modernization initiatives

Responsibilities

Lead, mentor, and develop a team of Product Managers (Associate through Principal), fostering a culture of excellence, accountability, and continuous improvement
Define and execute the product vision and strategy for horizontal technology platforms that serve all three business lines, ensuring alignment with overall business objectives
Partner with engineering leadership to continue the AI to prioritize and deliver high-impact initiatives
Drive cross-functional collaboration across multiple business units to identify shared needs, eliminate redundancies, and create scalable, enterprise-grade solutions
Build upon product management best practices, frameworks, and processes that enable the team to operate effectively
Apply AI capabilities to the product management best practices to create scale and leverage across the team
Own the product roadmap for horizontal technology initiatives, balancing competing priorities and stakeholder needs across the organization
Build strong relationships with executive leadership and key stakeholders to influence strategic decisions and secure resources for critical initiatives
Champion data-driven decision making by establishing metrics, KPIs, and success criteria for horizontal technology products and platforms
Navigate complex technical and organizational challenges while maintaining focus on customer impact and business value
Represent the product organization in cross-functional leadership forums and contribute to broader organizational strategy