Director of Product Management

Appriss Retail

70d

About The Position

We’re looking for a Director of Product Management to lead the strategy, execution, and innovation for our flagship SaaS platform that powers retail customer engagement and returns optimization. This is a hands-on leadership role for someone who combines strategic vision with operational excellence — a strong leader and doer who is data-driven, detail-oriented, and thrives in ambiguity. You’ll own the full product lifecycle from discovery through launch, ensuring every capability is backed by insight, measurable outcomes, and technical depth.

Requirements

• 10+ years in product management, including 3+ years in a senior/leadership role.
• Proven experience building and scaling SaaS platforms.
• Deep analytical skills and familiarity with A/B testing, product analytics, and data-driven prioritization.
• Comfort working with APIs, data integrations, and modern AI/ML product architectures.
• Demonstrated ability to lead through uncertainty and deliver results with speed and clarity.
• Exceptional communication and storytelling skills, equally at ease with technical and executive audiences.
• Experience in returns management, fraud management, post-purchase experience, or other retail technology strongly preferred.
• Strong organizational and leadership skills with a bias toward action and measurable impact.

Responsibilities

• Own product strategy & execution: Define and deliver the roadmap aligned with company objectives, customer outcomes, and measurable ROI.
• Result and Outcome Oriented: Displays a high level of urgency.
• Lead and do: Influence teams and stay hands-on with research, data analysis, and product delivery.
• Customer & data obsessed: Leverage data, user feedback, and behavioral analytics to inform product decisions and validate hypotheses.
• End-to-end ownership: Manage the complete lifecycle — ideation, requirements, prioritization, launch, adoption, and iteration.
• Drive clarity in ambiguity: Make smart, timely decisions even with imperfect information; balance speed with strategic rigor.
• SaaS and platform mindset: Design and scale multi-tenant SaaS capabilities with a focus on reliability, configurability, and ease of integration.
• Technical fluency: Understand APIs, data pipelines, and how AI/ML-driven solutions are built, integrated, and deployed to customers.
• Retail domain understanding: Translate complex retail returns, claims, and post-purchase workflows into simple, high-impact digital experiences.
• Cross-functional collaboration: Partner closely with engineering, data science, design, and GTM to drive alignment and deliver on roadmap priorities.
• Client-facing leadership: Present product vision, prototypes, and outcomes to enterprise clients and internal executives with credibility and confidence.

Benefits

• Multiple medical plan options
• Dental and vision coverage
• Health savings and flexible spending accounts
• Paid parental leave
• Supplemental coverage for life’s unexpected moments
• Generous paid time off
• 401(k) with immediate vesting and company match
• Short- and long-term disability
• Free access to health and wellbeing resources such as Calm and Rocket Lawyer
• Access to learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees