CDK Global Inc.-posted 20 days ago
Full-time • Manager
Portland, OR
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Ready to lead the next evolution of CDK's product strategy? As Director of Product Management, Shared Services, you'll own the vision and roadmap for the foundational platforms that power our enterprise SaaS ecosystem. This is a pivotal role where you'll drive innovation in identity management, data platforms, and platform-level AI-creating seamless, secure experiences for our customers and accelerating time-to-value. You'll partner with engineering and cross-functional leaders to shift from an engineering-led approach to a customer-centric strategy, champion adoption across the portfolio, and set new standards for scalability and performance. This role offers the unique opportunity to work closely with our Portland-based product team, where collaboration thrives and ideas move faster. If you're passionate about building transformative platforms, inspiring high-performing teams, and delivering measurable business impact, we want you on our team-right here in Portland!

  • Develop a visionary roadmap that is a customer-centric strategy, ensuring alignment with CDK's long-term goals and shared services priorities
  • Own the full lifecycle from concept through end-of-life, including incubation of new initiatives, successful launches, and adoption strategies that drive measurable business outcomes
  • Leverage deep insights into identity management, data platforms, and platform-level AI trends to anticipate customer needs and position CDK as an industry leader
  • Establish clear decision frameworks, ensuring scalability and seamless integration across CDK's ecosystem
  • Champion user experience optimization by embedding research findings into product enhancements, driving adoption and improving NPS scores
  • Set ambitious yet achievable Objects and Key Results (OKRs) tied to adoption, time-to-value, and customer satisfaction, and communicate progress transparently to stakeholders
  • Create structured feedback loops with customers and internal teams to prioritize features that deliver measurable impact and accelerate onboarding
  • Represent CDK's platform vision and shared services strategy externally, reinforcing our leadership in enterprise SaaS and automotive retail technology
  • Implement best-in-class frameworks (e.g., Pragmatic Institute) and agile practices to streamline processes, improve collaboration, and enhance team performance
  • Bachelor's degree in Computer Science, Business, Engineering or equivalent industry experience
  • 10+ years of Product Management and/or equivalent experience in Enterprise SaaS, full lifecycle management. Experience in managing larger teams
  • Experience in Agile software/DevOps methodologies & working with globally distributed teams
  • Excellent critical thinking skills; ability to make decision in dynamic environment
  • Excellent written & verbal communication skills. Experience in presenting at senior level customers & internal stakeholders
  • Ability to listen & consider the points of view of others, collaborate, build consensus cross-functionally
  • Financial acumen to support the development of business cases/monetization options.
  • Highly motivated 'go-getter' driven to achieve business results with the ability to remain positive & focused on delivering customer outcomes.
  • Experience in mentoring & growing product management expertise in teams using standard industry frameworks
  • Track record in incubating new initiatives with successful product launches delivering market share growth
  • Experience in driving partnerships & non-organic growth
  • Travel up to 25% of time
  • Advanced degree in MBA, MA Computer Science, Engineering
  • Expert knowledge of the automotive retail industry, relevant customer environment & technical domain
  • Pragmatic Institute Experience
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement
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