Director of Product Management (RMM & Professional Services Automation)

Acronis

8d

About The Position

As the Senior Director of Product Management for RMM & PSA, you will lead the strategic vision, roadmap, and execution of Acronis’ Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) product portfolio, redefining how MSPs and IT teams manage, automate, and scale their operations in an era of distributed work and AI-driven IT management. This role is pivotal in driving innovation, efficiency, and market leadership for our MSP-focused platform, reimagining how MSP tools operate in the era of agentic AI. You will manage a team of Product Managers overseeing RMM and PSA products, collaborating with Engineering, Sales, and Marketing to build best-in-class solutions that transform IT service delivery. This is more than a product leadership role - it’s an opportunity to shape the future of IT operations and business automation, making Acronis the undisputed leader in intelligent, automated, and secure cyber operations.

Requirements

• 10+ years of product management experience, with at least 5 years in RMM, PSA, IT automation, and/or MSP-focused SaaS platforms.
• 5+ years of leadership experience, managing product managers or cross-functional teams.
• Strong technical understanding of RMM, endpoint management, and PSA solutions.
• Proven ability to define product strategy, prioritize roadmaps, and drive execution.
• Knowledge of MSP business models and the automation of their processes in service delivery.
• Experience with planning, resourcing, budgeting, handling dependencies, long-term roadmaps, Agile environments, project management, and virtual teaming.
• Excellent communication, stakeholder management, and leadership skills.
• Bachelor’s degree in Computer Science, Engineering, or a related field

Nice To Haves

• Additional knowledge of providers and B2B IT services is highly desirable.
• an MBA or advanced degree is a plus.

Responsibilities

• Product Strategy & Vision: Define the long-term strategy for RMM & PSA, aligning with Acronis’ mission to unify IT management, security, and automation.
• Roadmap Ownership: Lead the product roadmap, prioritize AI-driven features (predictive maintenance, automated remediation), and scalability enhancements based on MSP needs.
• Team Leadership: Manage and mentor a dedicated team of product managers, fostering innovation and execution excellence.
• Cross-Functional Collaboration: Work closely with Engineering, UX, Sales, Marketing, and Support to deliver high-impact products.
• Market & Competitive Analysis: Monitor trends in IT automation, MSP Ops, and competing platforms to maintain competitive differentiation.
• Customer & Stakeholder Engagement: Engage with customers, partners, and internal stakeholders to gather insights and validate product direction.
• Go-to-Market (GTM) Strategy: Partner with Marketing and Sales to drive product launches, messaging, and adoption.
• Metrics & Performance Tracking: Define KPIs, track product performance, and iterate based on data-driven insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Director