Director of Product Management, Microsoft Product Partnership

ServiceNow•Kirkland, WA

10h•Hybrid

About The Position

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. A critical part of our platform strategy is deep collaboration across the cloud ecosystem, including strategic co-innovation with Microsoft across Azure infrastructure, enterprise AI platforms, data services, security platforms, and Microsoft 365 productivity ecosystems. Job Description ServiceNow is seeking a seasoned product leader to drive product strategy and execution for our Microsoft ecosystem partnerships. This role serves as the single-threaded product leader responsible for defining and driving ServiceNow’s end-to-end product strategy with Microsoft and supporting our GTM teams to help customers adopt our joint solutions. ServiceNow integrates with Microsoft technologies across multiple layers of the enterprise technology stack - AI + Data + Workflows + Security. Important: This role is not a traditional alliance or partner management position. It is a product leadership role focused on defining joint product strategy, presenting to executives on both sides, influencing product roadmaps across organizations, and driving adoption of joint product capabilities.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of experience in enterprise software product management or platform strategy.
Strong understanding of hyperscaler cloud platforms and enterprise SaaS architectures.
Experience driving complex initiatives across multiple product teams without direct engineering ownership.
Exceptional communication skills and strong executive presence.
Proven ability to influence product strategy and roadmaps across large organizations.
Strong operational discipline with the ability to manage multiple concurrent initiatives.

Nice To Haves

Previous experience working at Microsoft in product management, platform strategy, or ecosystem roles.
Familiarity with Microsoft platforms including Azure services, enterprise AI platforms, security platforms, data platforms, and Microsoft 365.
Experience navigating Microsoft’s product organization and collaborating across multiple engineering teams.
Experience delivering integrations or co-innovation initiatives involving Microsoft technologies.
Existing relationships within Microsoft’s product ecosystem.
Experience working within Microsoft’s Azure, AI, data, or security platform product organizations is particularly valuable.

Responsibilities

Define Joint Product Strategy
Develop and drive the end-to-end product strategy between ServiceNow and Microsoft across AI + Data + Workflows + Security.
Identify strategic co-innovation opportunities across our stacks
Build and maintain the “better together” product narrative that clearly articulates joint value for customers.
Drive Cross-Portfolio Product Integrations
Coordinate with multiple ServiceNow product teams to prioritize and deliver integrations with Microsoft services.
Coordinate with program management team to track integrations across their full lifecycle—from concept and roadmap alignment through launch and enterprise deployment.
Ensure integrations deliver meaningful product differentiation and measurable customer value.
Enable Customer Adoption
Partner with product teams, product marketing and field teams to ensure integrations are supported with strong sales enablement and deployment guidance.
Monitor customer adoption and production usage of integrations and drive improvements where necessary.
Build Product Relationships Across Organizations
Establish strong working relationships with Microsoft product leaders. Connect domain leaders across both organizations to drive strategic collaboration.
Facilitate alignment between ServiceNow and Microsoft product teams to coordinate roadmaps and accelerate innovation.
Provide Executive Visibility
Maintain a clear view of ServiceNow’s product strategy with Microsoft across the full technology stack.
Provide senior leadership with visibility into co-innovation initiatives, roadmap alignment, and ecosystem opportunities.
At company conferences; drive customer discussions, present demos and evangelize ‘Better Together’ story.