Director of Product Design

Humana

3d • Remote

About The Position

Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Enterprise Digital team is a multidisciplinary, experience led group focused on solving customer needs while enabling strategic and operational goals. We’re looking for a customer obsessed, results driven Director of Product Design to lead the evolution of our digital presence. In this role, you’ll reimagine the end to end shopping journey—from awareness to purchase—identifying opportunities for value creation and delivering innovative, scalable solutions that simplify complex decisions for our customers. You are a strategic, collaborative leader with deep expertise in ecommerce and complex purchase journeys—especially in regulated or high stakes environments like healthcare. You’ll lead a team of product designers and partner closely with design researchers and content strategists to shape human centered, accessible experiences aligned to business priorities. You will collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role reports to the AVP of Product Design.

Requirements

• 12+ years in UX, Product Design, or Interaction Design
• 5+ years managing design teams, including experience leading people managers
• Portfolio demonstrating strategic design leadership and measurable impact in ecommerce or complex transactional environments
• Strong understanding of performance metrics and data‑informed design
• Proven ability to deliver within business, technical, and regulatory constraints
• Demonstrated success leading design for complex systems and multi‑step user flows
• Proficiency in conceptual modeling, interaction flows, design systems, and specifications
• Experience leading or guiding user research and applying insights to design
• Track record of delivering digital products in Agile environments
• Mastery of Figma and modern design tools

Nice To Haves

• Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design) or equivalent experience
• Experience designing inclusive, accessible experiences—especially for older adults
• Familiarity with Medicare or healthcare insurance products
• Experience with usability testing platforms and experimentation frameworks
• Excellent organizational and prioritization skills in fast‑paced environments
• Strong analytical and process‑oriented thinking

Responsibilities

• Lead the Team & Culture Build, mentor, and inspire a high‑performing, inclusive product design team Set clear expectations, coach for craft excellence, and cultivate a culture of innovation, collaboration, and continuous learning
• Define Experience Strategy Partner with Research and Content Strategy to create a cohesive, end‑to-end experience vision across multiple digital initiatives Translate consumer insights into strategies and design direction that solve real user needs and deliver business outcomes—especially for complex ecommerce flows like health plan selection
• Elevate Design Quality & Delivery Create and evangelize strategic deliverables—experience roadmaps, future‑state visions, north‑star journeys, and design principles Use storytelling, service blueprints, user journeys, and prototypes to align stakeholders and communicate opportunities
• Operate with a Startup Mindset Foster agile ways of working, rapid experimentation, and test‑and‑learn practices Break long‑term visions into actionable phases, balancing desirability, feasibility, and viability
• Cross‑Functional Leadership Serve as a senior point of contact for executive and cross‑functional partners, ensuring alignment of UX strategy and execution across workstreams Collaborate with Engineering, Product, Marketing, Operations, Legal/Compliance, and Brand to deliver cohesive, compliant experiences
• Systems, Accessibility & Governance Ensure adherence to design system standards, accessibility requirements (e.g., WCAG/ADA), and quality benchmarks across all touchpoints Partner with Content Strategy to evolve navigation, information architecture, and messaging for clarity and conversion
• Continuous Discovery & Measurement Partner with CX Insights to shape long‑term research strategies, champion continuous discovery, and drive iteration Leverage analytics, experimentation, and performance metrics to inform decisions and optimize outcomes

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees