Director of Product, AI Customer Experiences
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About The Position
Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. Reporting to the VP of Product, this Director role blends strategic product leadership with full GM ownership—creating both product vision and results for Remitly's AI-powered customer experiences. You'll own end-to-end responsibility for scaling existing AI experiences (e.g., chat-based send flows, WhatsApp support) and launching new 0-to-1 interfaces like voice assistants and agentic bots. Your goal: increase revenue, retention, and wallet share by making remittances faster, more personalized, and more intuitive. With full P&L and GTM accountability, you'll lead a team across product, engineering, design, marketing, and operations. You'll use a product-led growth (PLG) approach to increase onboarding, activation, and expansion—fueling efficient, customer-focused growth. Partnering with engineering, you'll build on Remitly's Scout platform—using LLMs, contextual agents, and multi-modal delivery to ship seamless, scalable experiences. This is a high-autonomy role for a GM- ready to build a business line at the intersection of AI and global FinTech.
