Director of Processing Operations, Self-Directed Services

Fello • MD

70d • $137,500

About The Position

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. This role is within Fello’s Self-Directed Services department where we contract with the Maryland Developmental Disabilities Administration (DDA) as a Financial Management and Counseling Services (FMCS) provider. In this Medicaid program, participants are the Employer of Record and hire their own workers and choose their services, while Fello handles all administrative tasks including payroll and bill payment. The Director of Processing Operations will lead all the accounting functions of the processing area of Self-Directed Services. Reporting to the Senior Director of Self-Directed Services, the Director of Processing Operations will ensure that the areas of Payroll, Accounts Payable, and Financial Reporting meet and exceed the Financial Management and Counseling Services (FMCS) contract requirements. The Director of Processing Operations will be customer service–focused and will provide ongoing coaching and support to all Processing team members. The Director of Processing Operations will support the growth of Self-Directed Services and is a member of the Leadership Council.

Requirements

• Bachelor’s degree in business administration or a related field.
• At least five years of accounting leadership experience at the accounting manager level.
• Strong accounting leadership experience.
• Deep understanding of financial management processes, internal controls, and compliance.
• Proven skills in managing payroll, accounts payable, and financial reporting functions.

Nice To Haves

• CPA, CMA, or MBA is a plus.

Responsibilities

• Lead all accounting functions of the processing area of Self-Directed Services.
• Ensure Payroll, Accounts Payable, and Financial Reporting meet FMCS contract requirements.
• Provide ongoing coaching and support to Processing team members.
• Support the growth of Self-Directed Services.
• Participate as a member of the Leadership Council.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree