Director of Process Improvement (Process Lead)

American Electric Power • Columbus, OH

321d • $155,761 - $202,490

About The Position

The Director of Process Improvement (Process Lead) is a leadership position responsible for driving organizational performance through continuous improvement initiatives. This role will serve as an enterprise process owner that will lead continuous improvement in conjunction with business partners across AEP. Enterprise processes / journeys include procure to pay, work management, and meter to cash. This role will partner with business unit leaders to identify and execute upon key process improvement opportunities across the enterprise, including organizational alignment, transformational, cost savings, and process design / redesign activities. Provide subject matter expertise and coaching / guidance when identifying, developing/designing, and executing business process improvement efforts for AEP.

Requirements

• Bachelor's Degree in Finance, Economics, Business Administration, Engineering or related discipline.
• Minimum of twelve years’ experience in business transformation/continuous improvement, business operations, engineering, project management/utility design or related field.
• PMP, Transformation, Lean, Continuous Improvement certifications or continued education preferred.

Nice To Haves

• Experience with continuous / process improvement toolsets and leadership.
• Ability to manage multiple priorities, leveraging project management principles to deliver high quality outcomes desired by the customer/ business partner.
• Demonstrate effective interpersonal skills, good judgement in selecting methods and techniques for obtaining solutions.
• Ability to navigate ambiguity, result focused and process oriented, strong communication skill, and knowledge of business.
• Ability to effectively manage meetings and executive workshops, making executive presentations.
• Ability to effectively articulate business opportunity, strategize, design, and execute forward-thinking objectives and generate innovative data-driven approaches to organizational improvement.
• Experience with managing teams and leading cross-functional initiatives.

Responsibilities

• Serve as process owner for enterprise process / journey – procure to pay, work management, or meter to cash.
• Identify areas for improvement across the organization and lead initiatives to enhance efficiency, effectiveness, cost savings opportunities, improved organizational alignment, process design/redesign, etc.
• Support the development of a high performing team of continuous improvement professionals across AEP to drive these initiatives with leaders across the organization.
• Utilize data analytics to assess performance metrics and inform decision-making processes.
• Collaborate with senior leadership, department heads, and external partners to promote continuous improvement initiatives.
• Lead change management efforts to ensure successful implementation of improvement initiatives.
• Establish key performance indicators (KPIs) to measure the impact of continuous improvement efforts and stay aligned with business units to ensure outcomes are realized.
• Apply project management principles to effectively manage and report to milestones.

Benefits

• Equal Employment Opportunity in all aspects of the employer‐employee relationship.
• Company sponsored training programs.
• Educational assistance.
• Social and recreational programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree