Director of Preventative Maintenance & Service (U.S.)

Thermal Works

9d•Remote

About The Position

ThermalWorks LLC has an exciting opportunity for a Director of Preventative Maintenance & Service (U.S.), to join our team, responsible for the strategy, execution, and performance of all preventive maintenance (PM) programs for ThermalWorks equipment deployed within the U.S. market. This role owns PM contract delivery, renewal performance, field execution quality, and long-term equipment reliability. Startup & Commissioning and corrective maintenance are outside the primary scope of this role. The Director of Preventative Maintenance & Service (U.S.) needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work equally as well independently as with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. Thermal Works is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey?

Requirements

15+ years in mission-critical HVAC, data center cooling, or industrial maintenance
Proven experience building and scaling preventive maintenance programs
Demonstrated leadership of distributed field teams
Strong understanding of chillers, CDUs, hydronic systems, and controls

Responsibilities

Ownership of PM standards, task lists, schedules, and documentation
Define PM scopes, frequencies, and acceptance criteria
Ensure PM execution aligns with equipment design limits and warranty requirements
Develop and manage tiered PM offerings and renewal strategies
Track PM compliance, findings, and required follow-up actions
Lead U.S. PM teams and approved service partners
Enforce Thermal Works safety, conduct, and quality standards
Ensure consistent documentation, reporting, and close-out
Drive continuous improvement using field data and trend analysis
Support the hiring, training, and development of service personnel
Ensure all service requests are handled in a timely manner based on needs
Provide operational oversight for service call workflows, ensuring timely triage, dispatch coordination, and resolution aligned with SLA expectations
Establish standards for service call documentation, root cause capture, and corrective action tracking to improve equipment reliability and knowledge sharing
Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events
Coordinate with corrective maintenance teams when deficiencies are identified during PMs
Ensure PM records support warranty compliance and claim defense
Identify early failure trends and escalate issues to Engineering
Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies
Own U.S. PM KPIs, including:
Contract fulfillment
SLA compliance
Repeat deficiency reduction
Customer satisfaction
Provide regular performance reporting to Director of Service