Director of Premium - Birmingham Jefferson Convention Complex

Sodexo Live! (Salary)•Birmingham, AL

1d•Onsite

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. Location: We are seeking an experienced Director of Premium for the Birmingham Jefferson Convention Complex, the Protective Football Stadium and the Legacy Arena located in Birmingham, AL. Convention Center Complex includes 220,000sqft Exhibition Hall, 100,000sqft in 74 Meeting rooms, 3,000 Seat Concert Hall, 1,000 Seat Theatre, a brand new 45,000 seat Football Stadium that features 36 suites and a 1,200-person club area. This stadium is home to UAB Football as well as other sporting events and concerts. The property also contains the Legacy Arena. The estimated revenue is $10 to $12 million a year. Protective Football Stadium: Type of Events- 5 UAB football games, Birmingham Bowl plus other Events. 36 Suites, 1,700 person club, 47,000 capacity, 17 Concession Stands. Legacy Arena: Type of Events- G-League Basketball, Concerts, College Basketball. 18,000 seat capacity. 12 suites, 2 Clubs, and 9 Concession Stands. Job Overview: The Director of Premium is responsible for leading all aspects of premium hospitality operations, including luxury suites, premium clubs, and exclusive VIP areas. This role ensures the seamless delivery of elevated guest experiences across all premium spaces, while driving operational excellence, team development, and revenue growth. Premium hospitality encompasses tailored experiences for high-profile individuals, corporate clients, and discerning guests. The Director of Premium oversees strategic planning, cross-functional coordination, and service execution across all premium environments, ensuring consistency, innovation, and excellence.

Requirements

Bachelor's degree and/or appropriate combination of education and work experience to facilitate on-the-job effectiveness.
4-6 years of previous operations leadership experience in a complex food service environment.
Significant expertise in premium food and beverage management with a catering/concessions emphasis in a high-stress, fast-paced environment.
Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
Demonstrated financial acumen with a strong background in P&L management; Previous experience in developing operating budgets and established history of meeting or exceeding established financial objectives.
Demonstrated ability to understand and effectively implement written and verbal instructions.
Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish assigned tasks.
Exceptional computer skills and familiarity with property management systems such as Banquet Event Order Software.
Scheduling flexibility to meet operational needs as business demands require.
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Responsibilities

Lead and oversee all premium hospitality operations, including luxury suites, clubs, and VIP areas, ensuring consistent delivery of high-end experiences across all venues.
Develop and execute strategic plans to enhance premium services, optimize revenue, and elevate guest satisfaction across all premium touchpoints.
Provide leadership and mentorship to Suites Managers, Premium Managers, and other premium team members, fostering a culture of excellence, accountability, and continuous improvement.
Collaborate with culinary, beverage, and event teams to curate customized menus and experiences tailored to each premium space and clientele.
Manage budgets and financial performance for all premium departments, ensuring cost control and revenue maximization.