Director of Pre-Sales Engineering

Carbyne • Atlanta, GA

100d

About The Position

Carbyne is seeking a passionate and experienced Pre-sales Engineering Director to lead and develop our high-performing US Pre-Sales team. As a hands-on leader, you will be critical in driving sales success by guiding your team and actively participating in technical pre-sales activities, customer engagements, and solution design.

Requirements

• 5+ years of experience leading and managing pre-sales technical teams.
• A minimum of 5-7 years of experience in Telephony, LAN networking, IT infrastructure engineering, with in-depth knowledge of firewalls, routers, and network protocols (BGP, MPLS, IPv4/6, etc.).
• Proven ability to actively participate in technical pre-sales activities and customer engagements beyond team management.
• Excellent written and verbal communication skills to effectively interact with customers, colleagues, and senior leadership.
• Willingness to travel to customers' locations within the US up to 35% of the time.

Nice To Haves

• Experience within the public safety industry (ENP, ESInet, E911, NG911).
• Knowledge of PBX platforms (Cisco, Avaya, Open Source) and radio systems.
• Experience with network monitoring tools (SNMP, Syslog) and AWS Cloudwatch queries.
• Understand common IP technologies used in analog gateways (SIP, RTSP, RTMP) and scripting languages (Windows PowerShell).

Responsibilities

• Direct the Sales Engineering efforts, leading technical resources to assist the Sales team in winning new customers and maximizing revenue.
• Provide coaching and mentorship to the team members.
• Manage PreSales engagement requests from Sales - assess, prioritize, load balance work across team.
• Develop and refine processing to decrease sales cycles, speed deployments, and deliver high customer satisfaction.
• Actively participate in pre-sales activities, conducting engineering site evaluations, designing solutions, and leading workshops with prospects.
• Build strong relationships with customers, understand their needs, and architect solutions that meet their requirements and work with internal and external stakeholders.
• Drive continuous improvement in the pre-sales process by developing documentation, best practices, and training materials.
• Work effectively with cross-functional teams including Sales, Product, Operations, and Engineering.
• Interpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutions.

Benefits

• Comprehensive healthcare (medical, dental, vision).
• 401(k) matching—because your future matters!
• Unlimited vacation days (yep, really!).
• Parental leave—family first!
• Health & wellness perks to keep you feeling great.
• $100 monthly allowance for your phone and internet.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 101-250 employees