Director of Practice Operations

Southern Orthodontic Partners • Clayton, MO

51d

About The Position

Join a multi-location, multi-doctor practice brand as a key operational leader. You will drive operational excellence, team performance, and patient satisfaction while partnering with doctors and leadership to scale and optimize practice operations. What You’ll Do: Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions. Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration. Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations. Monitor and improve patient experience, satisfaction, and overall operational performance. Coach, mentor, and develop team leaders to ensure high performance across locations. Use data and metrics to drive decisions and process improvements. Maintain focus on high-impact initiatives while keeping daily operations running smoothly. Who You Are: A strategic and operational leader with strong problem-solving skills. Experienced in practice workflows, scheduling, and optimizing patient experience. Financially savvy, comfortable managing P&L and key operational metrics. Excellent communicator with high EQ, able to influence at all levels. Adaptable, collaborative, and proactive in identifying opportunities for improvement. Passionate about coaching and empowering teams to take ownership and grow professionally.

Requirements

• Bachelor’s degree in business, Healthcare Administration, or related field preferred, or equivalent work experience
• 2+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, coaching)
• 4+ years of relevant work experience
• Flexible schedule
• Valid driver’s license

Nice To Haves

• 2-3 years of experience in the dental industry, preferably orthodontics
• Familiarity with orthodontic practice management systems

Responsibilities

• Lead day-to-day operations, including hiring, onboarding, scheduling, financial performance, and clinical support functions.
• Delegate responsibilities to front-line leaders (Clinical and Admin Leaders) and foster a culture of accountability and collaboration.
• Partner with other SOP leaders and doctors to identify opportunities to streamline processes and scale operations.
• Monitor and improve patient experience, satisfaction, and overall operational performance.
• Coach, mentor, and develop team leaders to ensure high performance across locations.
• Use data and metrics to drive decisions and process improvements.
• Maintain focus on high-impact initiatives while keeping daily operations running smoothly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees