Director of Portfolio Operations (Regional Property Manager)

Sentral • Los Angeles, CA

89d

About The Position

This role closely interacts with Accounting, Operations, Marketing, IT, and On-Site Teams to ensure the successful implementation of our financial and operational initiatives. The Director, Portfolio Operations will be responsible for ensuring Sentral’s service standards are instilled throughout all properties and cultivating new relationships and partnerships. This role reports directly to our Vice President and will work alongside other Sentral personnel across the Sentral portfolio. This position will allow for some remote work, but will work frequently with multiple properties in the Los Angeles Area.

Requirements

• 10+ years related work experience in operations preferably in the hospitality and MF industry
• BA/BS degree in Business Administration or related field
• Has deep knowledge of property operations and be able to understand their needs
• 5+ years management and experience as a General Manager of luxury communities with positive outcomes and an enhanced resident experience
• Highly organized and collaborative
• Proficiency with Yardi, CRM, and other Multifamily Technology/Platforms
• Proficiency with modeling investments in Excel and knowledge of database, financial and project management applications
• Strong knowledge of operations with budget formulation
• Excellent verbal and written communication skills
• Solid analytical, organizational skills and ability to multitask
• Keen attention to detail with a proactive problem-solving approach
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment

Responsibilities

• Responsible for oversight and management of multiple properties and respective on-site teams within the assigned portfolio
• Have deep knowledge in day-to-day operations (hospitality is a plus) to identify areas of opportunities to improve service
• Proactively communicate with ownership groups and Asset Management team in a timely manner
• Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly
• Responsible for preparation of annual project budgets
• Provide information and take the lead on Budgets and Capital Improvement Schedules
• Ensure that capital improvements and equipment purchases are bid out and completed per schedule
• Involvement with bidding process/contract execution/required documents from outside vendors
• Handle construction warranty issues that arise with new projects
• Conduct monthly audits to monitor for any issues in portfolio
• Ensure rent collection at all properties
• Monitor leasing activity and proactively adjust pricing and concessions with ownership approval in conjunction with the Revenue Management team
• Ensure tracking and completion of training for all employees hired at assigned properties
• Prepare and participate in unit/property inspections and State/Investor Audits/reporting
• Perform property inspections as needed to ensure company standards are maintained and issues are corrected in a timely manner
• Track, triage, monitor and resolve Notice of Violations to ensure timely abatement
• Ensure that Yardi and other records are accurate and up to date, including annual audits of all resident records
• Responsible for timely completion of lender required questionnaires and other reporting requirements
• Maintain current certifications and Service Agreements at properties
• Keep vendors up to date with management changes
• All other duties as assigned

Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families
• Career Development: We offer extensive learning and development opportunities to support growth
• Paid Time Off: Sentral fosters a flexible work lifestyle by offering generous paid time off to team members
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees