Director of Portfolio Management

Mountain America Credit Union•Sandy, UT

About The Position

Leads the portfolio management, closing, and reporting processes Mountain America’s Business Lending team. Manages team members to ensure quality member service, proper maintenance and management of the commercial and Small Business Administration (SBA) loan portfolios, loan packaging, documentation, and closing. Ensures timely, accurate, and comprehensive reporting is available to leadership. Responsible for representing Business Lending in exams, reviews and audits. Reports to the Vice President of Business Lending and is responsible for the development and growth of the portfolio management teams. Coordinates with other Business Lending leaders to ensure accurate and efficient processes and procedures, and actively participates in overall team strategy, planning, and leadership. To be effective, an individual must be able to perform each job duty successfully: Team Leadership and Management: Lead Business Lending’s closing and portfolio management team members by establishing performance expectations and accountability standards Oversee development, training, workflow, and scheduling to meet individual and team goals Monitor and track productivity and efficiency of each team member, identifying needs for training and development Through targeted goals and Individual Development Plans, help develop the leaders over the closing and portfolio management teams Loan Documentation and Processes: Ensure effective processes are in place to gather, package, and document all business loan requests, and perfect loan collateral Maintain accurate and compliant loan documentation, working with legal and compliance teams Oversee the accuracy and completeness of physical and electronic loan and credit files Create and maintain processes and procedures for loan funding, draw requests, balancing, and dispute resolution Portfolio Management: Monitor and manage watch lists and delinquent loans for all of Business Lending Responsible for the credit quality of the Business Lending portfolio Structure and review loan modification requests to ensure accurate and quality analysis Implement processes for review and retention of all loan files and documents pre- and post-closing Administer, maintain, review, analyze, monitor, and track overall portfolio performance, identifying trends and areas of focus for management Oversee annual loan review processes Exams, Compliance and Reporting: Leads portfolio preparation for all exams, reviews and audits – including NCUA ONES exams, internal audits, external reviews and SBA audits Collaborate with management to ensure compliance and consistency in practices and procedures for the Business Lending team, Special Assets, and Compliance Maintain proficient knowledge of core and LOS systems, ensuring all portfolio loans are accurately booked and maintained Develop internal reporting to monitor progress of requests through the modification and renewal phases Oversee all reporting for Business Lending, including production, incentives, delinquency, portfolio management, concentration, risk ratings, modifications, and other key metrics Develop and maintain compliant reporting as required for CECL, CFPB and other regulatory bodies Loan Participations: Oversee all aspects of loan participations – establish and maintain relationships with partnering credit unions and financial institutions, ongoing monitoring and management of the participated loans, set and ensure adherence to participation procedures, and collaborate with sales teams on new participation opportunities Vendor and Budget Management: Monitor performance of and maintain lists of approved vendors relevant to portfolio management functions Ensure the team operates within established budgets, policies, procedures, practices, and regulations Collaboration and Communication: Promote open communication among all areas affected by portfolio management, including sales, underwriting, and construction teams Serve as the primary source for coordination and delivery of information requested by reviewers, examiners, and auditors Advise team management on key areas of opportunity and need for process improvement, employee development, and overall team progress Partner with the Talent and Development team to develop and implement processes to maximize compliance, process changes, and professional development for the team Other duties as assigned

Requirements

6 years of progressive experience in a financial environment.
Demonstrated experience in small business lending, real estate lending, commercial lending, construction lending and related loan products preferred.
3 years of leadership experience.
Ability to strategically recruit, engage and coach employee performance.
Significant business-related experience preferred.
Bachelor’s degree from an accredited institution in business, marketing, finance, economics or related field.
Education will be verified.
An additional four years in a progressive financial setting may be substituted for a relevant degree.
Has leadership responsibilities that are direct or through other team leaders, typically with a subordinate group of 20+ team members and multiple organizational and cross-functional teams.
Estimates structural and personnel needs and assigns work to meet those needs.
Leads, coordinates, and reviews the work of assigned staff.
Determines goals to be reached and leads the achievement of goals .
Recommends candidates for employment, conducts performance evaluations and salary reviews for staff, and applies company policy.
Advanced skills with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Experience with analytical and reporting software and loan origination systems
Knowledge of credit bureau systems and financial calculators
Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization
Possesses leadership skills such as: Strategic thinking representing MACU and the Business Lending team effectively Strong execution skills to drive results and performance Proactive leadership approach, rather than reacting to changes Decision-making capability in ambiguous or partially informed environments Ability to make quality decisions decisively and with urgency Consistently maintains a member-first mentality in all leadership decisions
Extensive knowledge of Federal, State and SBA and NCUA regulations and other guidelines pertaining to business lending
Maintain in-depth understanding and knowledge of financial statement principles and analysis (income statements, balance sheets and cash flow analysis, etc.)
Excellent inter-personal skills including the ability to lead and collaborate with ad-hoc teams
Self-starter with strong organization and time management skills and the ability to work productively and efficiently in a fast-paced environment with multiple projects and timelines
Adaptive to change, responds positively to altered circumstances or conditions
Possess a desire and willingness to learn and continually update knowledge base on financial concepts, strategies, systems etc.
Demonstrated judgement skills to make quick decisions within or outside written policy and procedures
Demonstrated knowledge of review and negotiation of corporate contracts and agreements with complex terms and conditions
Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies
Unquestioned personal and professional integrity
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds occasionally
There are no unusual environmental factors (such as a typical office)
Moderate noise (business office with computers and printers, light traffic)

Nice To Haves

Demonstrated experience in small business lending, real estate lending, commercial lending, construction lending and related loan products preferred.
Significant business-related experience preferred.
A master’s degree in business or finance preferred.

Responsibilities

Team Leadership and Management: Lead Business Lending’s closing and portfolio management team members by establishing performance expectations and accountability standards
Oversee development, training, workflow, and scheduling to meet individual and team goals
Monitor and track productivity and efficiency of each team member, identifying needs for training and development
Through targeted goals and Individual Development Plans, help develop the leaders over the closing and portfolio management teams
Loan Documentation and Processes: Ensure effective processes are in place to gather, package, and document all business loan requests, and perfect loan collateral
Maintain accurate and compliant loan documentation, working with legal and compliance teams
Oversee the accuracy and completeness of physical and electronic loan and credit files
Create and maintain processes and procedures for loan funding, draw requests, balancing, and dispute resolution
Portfolio Management: Monitor and manage watch lists and delinquent loans for all of Business Lending
Responsible for the credit quality of the Business Lending portfolio
Structure and review loan modification requests to ensure accurate and quality analysis
Implement processes for review and retention of all loan files and documents pre- and post-closing
Administer, maintain, review, analyze, monitor, and track overall portfolio performance, identifying trends and areas of focus for management
Oversee annual loan review processes
Exams, Compliance and Reporting: Leads portfolio preparation for all exams, reviews and audits – including NCUA ONES exams, internal audits, external reviews and SBA audits
Collaborate with management to ensure compliance and consistency in practices and procedures for the Business Lending team, Special Assets, and Compliance
Maintain proficient knowledge of core and LOS systems, ensuring all portfolio loans are accurately booked and maintained
Develop internal reporting to monitor progress of requests through the modification and renewal phases
Oversee all reporting for Business Lending, including production, incentives, delinquency, portfolio management, concentration, risk ratings, modifications, and other key metrics
Develop and maintain compliant reporting as required for CECL, CFPB and other regulatory bodies
Loan Participations: Oversee all aspects of loan participations – establish and maintain relationships with partnering credit unions and financial institutions, ongoing monitoring and management of the participated loans, set and ensure adherence to participation procedures, and collaborate with sales teams on new participation opportunities
Vendor and Budget Management: Monitor performance of and maintain lists of approved vendors relevant to portfolio management functions
Ensure the team operates within established budgets, policies, procedures, practices, and regulations
Collaboration and Communication: Promote open communication among all areas affected by portfolio management, including sales, underwriting, and construction teams
Serve as the primary source for coordination and delivery of information requested by reviewers, examiners, and auditors
Advise team management on key areas of opportunity and need for process improvement, employee development, and overall team progress
Partner with the Talent and Development team to develop and implement processes to maximize compliance, process changes, and professional development for the team
Other duties as assigned