Director of PMO Office (Remote)

Cengage Group

2d•Remote

About The Position

The Cengage Higher Ed Program Management office is seeking an experienced Program Management Office Director to lead Higher Ed priority programs and establish PMO governance across the GTM organization. This is an Executive-facing role that will be instrumental in enabling our Ignite program and other strategic initiatives, acting as a liaison to business partners to ensure alignment and delivery excellence. This position requires experience supporting internal operational improvement for Sales, Marketing & Customer Operations, along with GTM motions, driving internal business operations and enterprise end-state transformation with focus on process, policy, and controls required for operational readiness. The role will focus on driving execution through business process design, portfolio oversight, and clear articulation of requirements to deliver against our big bets and continuous transformation journey.

Requirements

Driving business transformation in a program management role
Extensive experience driving large-scale Enterprise transformational initiatives with a focus on business transformation
Self-starter with the ability to work through ambiguity to put the appropriate structure in place to accelerate delivery
Executive level communicator and active listener, who can convey complex ideas in a clear, concise manner
Ability to influence outcomes across different levels in the organization
Knowledge of Salesforce solutions and experience with AI Productivity tools

Responsibilities

Effectively plan, coordinate, and direct the delivery of large, complex projects and programs while managing risks and issues to minimize scope, budget, and schedule impacts.
Define and implement PMO governance frameworks, methodologies, and best practices to ensure consistency and quality across all programs.
Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization.
Fostering a culture of collaboration and continuous improvement.
Manage resource planning and capacity across multiple programs to support delivery.
Proactively build strong, trusted working relationships with functional leaders and business partners to align on vision, business outcomes and managing expectations around any scope changes and trade-offs.
Own program financials including budgeting, forecasting, and variance analysis.
Develop and maintain program performance metrics, dashboards, and reporting for executive leadership.
Proactively identify and manage cross-team dependencies and program risks, escalating to stakeholders as needed for immediate resolution.
Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.
Will manage other cross functional programs as appropriate
Will build and scale team based on business needs