Director of Player Development

River City Casino & Hotel • St. Louis, MO

74d • $92,500

About The Position

The Director of Player Development oversees VIP player experience and Player Development operations at River City Casino Hotel; a 90,000 square foot gaming floor with a luxurious 200 room hotel, 1400 seat entertainment center with an assortment of dining options plus a sports book planned for 2025. They will drive revenue growth while optimizing reinvestment and executing enterprise-wide VIP initiatives. The Director of PD will ensure strong employee and guest engagement while managing a dynamic team across premier gaming, hospitality, and entertainment complex.

Requirements

• Must be at least 21 years of age.
• Spoken and written proficiency in Chinese, Korean or Vietnamese is preferred.
• Bachelor’s degree in marketing, communications or related area; or equivalent combination of education and experience.
• 7+ years of experience in player development, casino operations, and/or marketing with proven success exhibited in casino marketing.
• Ability to analyze and interpret departmental needs and results and solve complex problems.
• Demonstrated ability to thoughtfully manage confidential information.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Demonstrated ability to achieve results.
• Technical proficiency and knowledge in MS Office (Word, Excel & Outlook).
• Knowledge and experience in player tracking systems.
• Possess excellent oral and written communication skills; strong client interface and preferred presentation skills.

Responsibilities

• Directs the overall operation and Player Development team of the Player Development department.
• Develops, implements and manages operational and financial goals for the PD department.
• Hires, trains, motivates, evaluates and directs team members to accomplish individual, department and property goals.
• Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners.
• Responsible for preparing, monitoring, and adhering to departmental budgets.
• Reports budget concerns / deviations to the VP of Marketing and finance leaders.
• Monitors and evaluates all department programs, events and special projects to ensure achievement of department goals and contribution to company profitability.
• Leads and promotes exceptional guest service aligned with company standards.
• Ensures team compliance, addresses service issues, and drives achievement of departmental ACES service goals.
• Leverage analytical tools to maximize hotel and food and beverage products for VIP guest engagement.
• Designs and oversees customer service programs focused on VIP player engagement, recognition, and brand loyalty.
• Continuously monitors and adapts strategies to outperform local competition, with a focus on expanding VIP market share in Greater St. Louis.
• Represents the Brand in the community at local festivals and networking events.
• Drives strategies that amplify brand awareness, engagement and sales across international communities.
• Develops and executes strategies that boost brand awareness within diverse communities.

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Wellness programs designed to support financial, physical, and mental well-being
• Paid time off earned according to local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree