Director of Pharmacy Operations and Pharmacist in Charge

Mercalis-posted 22 days ago
Full-time • Manager
Louisville, KY
501-1,000 employees
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We’re seeking an experienced Director of Pharmacy Operations and Pharmacist-in-Charge (PIC) to lead all aspects of our specialty mail-order pharmacy in Louisville, KY. This role provides strategic and operational leadership for clinical services, regulatory compliance, quality assurance, and staff development. As Director, you’ll: Oversee day-to-day operations and ensure alignment with federal/state laws, accreditation standards, and internal policies Foster a culture of safety, accountability, and patient-centered care Collaborate with compliance, quality, and pharmacy teams to monitor service quality, identify trends, and drive continuous improvement Support training and professional development to maintain a highly skilled, compliant team This is an opportunity to make a meaningful impact: our pharmacy provides essential medications—donated by manufacturers—at no cost to patients who otherwise could not access treatment. Join Valeris and help deliver high-quality, compassionate care while driving operational excellence.

  • Serve as the Pharmacist-in-Charge (PIC) for the licensed facility, ensuring compliance with all federal and state pharmacy rules, regulations, and laws.
  • Maintain PIC responsibilities across various state jurisdictions, ensuring compliance for facility licensure.
  • Monitor and interpret pharmacy laws, regulations, and guidance from governing bodies such as State Boards of Pharmacy, DEA, FDA, CMS, and other entities.
  • Lead regulatory audits, including facility license renewals, change of ownership filings, and other licensing initiatives.
  • Develop, implement, and maintain policies and procedures to ensure compliance with REMS, DSCSA, HIPAA, URAC, and internal company standards.
  • Investigate and resolve compliance issues, quality-related medication incidents, and deviations using CAPA (Corrective and Preventive Action) processes.
  • Maintain strict confidentiality of patient health information in compliance with HIPAA standards.
  • Oversee clinical services, including drug reviews and patient safety initiatives, to ensure safe and effective medication use.
  • Collaborate with prescribers, manufacturer clients, and other healthcare providers to resolve clinical escalations and enhance therapy outcomes and patient experiences.
  • Evaluate and implement technological and workflow improvements to optimize prescription processing, documentation, and patient safety.
  • Oversee prescription accuracy and ensure safe medication use throughout the pharmacy workflow.
  • Oversee prescriptions for clinical accuracy, contraindications, and drug interactions during the order verification process.
  • Collaborate to promote a just culture, regulatory transparency, and continuous quality improvement.
  • Collaborate with pharmacy operations, compliance and quality teams, corporate leadership, and shared services to align pharmacy performance with organizational goals.
  • Partner with the corporate quality team to track and analyze performance data, monitor patient safety events, and implement corrective actions to enhance service quality.
  • Represent the pharmacy in communications with regulatory bodies, REMS administrators, accreditation bodies, and manufacturer clients.
  • Lead and support initiatives for the pharmacy’s quality management and continuous quality assurance programs.
  • Evaluate and implement workflow and technological improvements to enhance operational efficiency and patient care.
  • With operations, monitor key performance indicators (KPIs), production goals, and staff performance metrics to improve operational performance or enhance workflow processes and training initiatives.
  • Use performance metrics to guide staffing decisions, identify process delays, and improve documentation standards.
  • Ensure accurate and complete documentation of services rendered, products delivered, and patient education.
  • Supervise and enforce workflow standards, ensuring pharmacist oversight and operational consistency.
  • Oversee pharmacy opening and closing procedures, either directly or through delegation to staff.
  • Manage onboarding, training, continuing education, and competency assessments for pharmacy personnel.
  • Provide coaching, conduct performance reviews, and hold staff accountable to meet productivity and compliance goals.
  • Promote interdepartmental education for pharmacy personnel, healthcare providers, and patients.
  • Represent the pharmacy for client audits and quarterly business reviews. Present during capabilities presentations and support in client pitches.
  • Serve as the pharmacy’s regulatory representative in interactions with boards of pharmacy, manufacturer clients, auditors, and other accreditation bodies.
  • Partner with corporate teams to implement and monitor compliance reporting tools, such as LicenseComply, RegComply, and QuREy.
  • Coordinate with legal, compliance, operations, and shared services teams to ensure cross-functional alignment.
  • Doctor of Pharmacy (PharmD) from an accredited school of pharmacy.
  • Active and unrestricted pharmacist license in good standing in Kentucky with the ability to obtain licensure in additional states as required for business needs.
  • Active and unrestricted non-resident state licenses as required by boards of pharmacies to dispense in those states as a mail order pharmacy. States include Alabama, Arkansas, Kansas, Louisiana, Maryland, Michigan, Mississippi, Nebraska, Oklahoma, Oregon, Tennessee, Texas, Virginia and West Virginia. Iowa, Idaho and Pennsylvania.
  • Minimum of 5–8 years of experience in clinical pharmacy, regulatory compliance, or specialty/mail-order pharmacy operations.
  • Proven experience as a Pharmacist-in-Charge or in a similar regulatory leadership role.
  • Minimum of 2–5 years of management experience, overseeing no fewer than 3 direct/indirect reports.
  • Previous experience working with auditors, inspectors, and regulatory agencies.
  • Strong knowledge of pharmacy laws, including REMS, DSCSA, HIPAA, state-specific Board of Pharmacy regulations, and URAC standards.
  • Experience interpreting compliance requirements and regulations from the DEA, FDA, and state pharmacy boards.
  • Proficiency with pharmacy management systems and regulatory databases.
  • Familiarity with customer relationship management systems.
  • Strong analytical, interpersonal, and communication skills, with the ability to effectively manage cross-functional teams and stakeholders.
  • Ability to use pharmaceutical and medical reference literature to provide drug information to healthcare providers and patients.
  • Maintain required continuing education (CEU) credits to uphold licensure.
  • Participate in professional development and support staff training initiatives.
  • Perform additional duties as assigned by pharmacy leadership.
  • Ability to lift up to 50 pounds and stand for extended periods.
  • Applicants must complete a criminal background investigation.
  • Independence in clinical discussions and evaluations.
  • Strong interpersonal skills, with the ability to collaborate with cross-functional teams, healthcare providers, and patients.
  • Capable of managing complex situations and providing clear, actionable guidance.
  • Familiarity with computer applications and Windows PC systems, with the ability to learn new, complex computer system applications.
  • Digital dexterity (e.g., proficiency in using a computer keyboard).
  • Additional state pharmacist licenses
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