Director of Performance Improvement & Innovation
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About The Position
The Maryland Department of General Services (DGS) is looking to hire a talented and experienced leader to serve as the Director of Performance Improvement & Innovation. This position will play a pivotal role in developing, implementing, and overseeing the agency's performance metrics across all DGS divisions. The position will oversee comprehensive human-centric performance and the build-out, implementation, and adoption of a continuous improvement program that stretches across the entire agency, to enhance efficiency and effectiveness across all divisions. This position will play a pivotal role in fostering a culture of continuous improvement, ensuring timely and comprehensive responses to challenges, and optimizing operational processes that are designed with a deep understanding of the human and behavioral elements of a high-functioning organization. The successful candidate will manage a team of analysts dedicated to providing trend analyses, data visualization, and other essential process improvement functions. Additionally, this role will contribute to the creation of the agency's Strategic Plan by providing critical insights into the effective measurement of short, medium, and long-term goals.
