Director of People Technology

Dutch Bros Coffee•Tempe, AZ

5d•Onsite

About The Position

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: As the Director of People Technology, you will be responsible for overseeing the management and optimization of Dutch Bros’ people technology platforms to support the various HR functions and employees’ end-user experience. Your greatest focus will be on Workday, in which you will implement and configure Workday modules, ensuring data integrity, and leverage the system to streamline processes such as talent acquisition, onboarding, performance management, and employee development. The position involves collaborating with cross-functional teams to align HRIS initiatives with organizational goals, drive efficiency, and enhance the user experience. Staying informed about Workday updates and best practices, providing training and support to users, and continuously improving system functionality are key aspects of the role. This role will also lead and mentor a team of HR technology professionals.

Requirements

8+ years of related HR and Payroll systems experience required
Prior WorkDay experience required
Highly developed problem-solving and communication skills
Experience leading and mentoring a team
Must have strong project management and software implementation experience
Strong analytical skills and excellent organization and planning skills
Credible and ethical with a clean financial, criminal, and professional history
Understands and enacts the ethical standards of a Human Resources Professional
Conscientious about timelines of assignments and quality of work produced
Must be able to handle multiple priorities in a fast-paced environment
Ability to work independently, with little supervision, and contribute positively in a team environment
Intuitive analytical skills to proactively address and identify accounting and operational issues
Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
Must be able to collaborate in-person with occasional impromptu in-person meetings
Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds
Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.
Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.
Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.
Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.
Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.

Nice To Haves

Prior project management experience preferred

Responsibilities

Develop and execute a comprehensive HR technology strategy aligned with Dutch Bros’ business objectives
Collaborate with senior leaders to identify HR technology needs and opportunities for improvement
Partner with the HR and Information Technology teams to understand and drive the strategy, roadmap and implementation of enterprise processes, data and technology changes and integration efforts
Ensure that existing HR systems are configured to support HR processes, and satisfy compliance and reporting requirements
Establish departmental and interdepartmental procedures to improve operational efficiencies and provide improved customer service
Partner with HR leadership to understand business needs and align Workday HCM functionality with strategic HR initiatives
Ensure strong data integrity and develop key metrics to measure performance and customer satisfaction
Assure systems, processes and resources support Dutch Bros internal and external audit needs (SOX, Corporate Audits, and external audits), as well as ensuring compliance with data privacy regulations
Develop business requirements, configuration and testing expectation that ensure complex system issues are resolved timely
Manage the integration of Workday HCM with other HR systems and platforms
Establish and maintain robust data governance practices within Workday
Implement data quality controls and regular audits to uphold the integrity of HR data
Oversee the creation of dashboards and reports that visualize key metrics related to performance and customer satisfaction. These dashboards should provide insights at both the strategic and operational levels, enabling stakeholders to make informed decisions.
Ensure that the HRIS system is optimized to capture necessary data for measuring performance and customer satisfaction metrics accurately. This may involve customizing existing modules or integrating additional tools for enhanced data collection and analysis.
Work closely with department heads, executives, and key stakeholders to understand their needs and objectives related to performance and customer satisfaction measurement.
Foster a customer-centric environment and mindset to deliver a top-notch employee experience that drives positive, active system engagement
Identify opportunities to streamline HR processes through self-service, automation and technology enhancements
Stay connected to industry trends and emerging HR technology offerings as well as best practices
Perform regular business process reviews, review enhancement lists, make ongoing suggestions and create plan to put into action
Lead change management efforts related to HR technology initiatives, ensuring successful adoption among colleagues and managers
Manage relationships with HR technology vendors, negotiate contracts, and oversee service-level agreements