Director of People Support (Human Resources)

HHM Hotels • Menlo Park, CA

76d

About The Position

Hotel Nia is a contemporary luxury property defined by excellence in service and a culture of genuine connection. We're seeking a Director of Human Resources who brings both strategic insight and a people-first mindset. This leader will oversee all facets of HR, ensuring the hotel attracts, develops, and retains top talent while fostering an inclusive and engaged workplace. The ideal candidate understands how thoughtful culture and disciplined execution come together to create exceptional guest and associate experiences.

Requirements

• Bachelor's Degree in Human Resources or a related field preferred.
• 10+ years previous Human Resources experience, preferably in a luxury hospitality setting.
• Human Resource certification and/or involvement in local hotel HR community preferred.
• Strong knowledge of California labor laws and employment practices.

Responsibilities

• Foster a positive, service-driven culture through impactful employee relations programs, engagement initiatives, and leadership coaching, ensuring an inclusive and inspiring workplace.
• Oversee all facets of human resources, including talent acquisition, training, scheduling, performance management, and associate engagement, ensuring alignment with brand standards while upholding HHM core values.
• Lead a proactive recruitment strategy, guiding hiring managers in selecting the most qualified candidates. Oversee the full-cycle recruitment process, onboarding, and career development programs to attract and retain top-tier hospitality professionals.
• Ensure HR policies and procedures comply with local, state, and federal regulations. Conduct and oversee internal investigations related to workplace concerns with discretion and professionalism.
• Design and implement development programs that elevate service excellence and operational performance.
• Partner with HHM's centralized Human Resources teams to administer benefits, compensation, and compliance programs effectively. Provide guidance on payroll administration and associate support functions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Accommodation
• Education Level: Bachelor's degree