Director of People Operations

About the position

The Director of People Operations is essential in shaping the future of our workforce and driving transformation as we grow. This high-impact leadership position sets the strategic direction for People Systems, Analytics, Project Management, and Shared Services, focusing on evolving and scaling our operations to meet the demands of a dynamic organization, ensuring compliance in all the locations we operate in. In this role, you will blend creativity, technical expertise, and strong interpersonal skills with a proactive approach. You will lead a team of over 10 individuals and be responsible for optimizing our employee experiences through HR systems and processes. Additionally, you will design and implement a comprehensive data analytics strategy that provides actionable insights to our leaders, empowering informed, data-driven decision-making. The ideal candidate is a seasoned leader with extensive experience in HR systems, global operations, process transformation, and continuous improvement. Your contributions will enhance efficiency and effectiveness while laying the groundwork for sustainable growth.

Responsibilities

• Responsible for our Shared Services operational infrastructure, focusing on scalable support models to enhance agility, efficiency, and employee experience.
• Collaborate with Business Leaders and People Leadership Teams to refine HR processes and systems, identifying opportunities for standardization and automation while accommodating local regulations.
• Develop escalation paths for HR Ops service delivery issues and utilize metrics-based tools like Confluence to assess and enhance HR service performance.
• Lead HR systems and data initiatives, including projects and implementations.
• Optimize the HR tech stack to ensure efficiency and functionality.
• Manage relationships and collaboration among internal teams, including People, Finance, and Legal.
• Optimize HRIS (e.g., Bob) and other tech components like Recruitee to enhance efficiency and user experience.
• Develop a comprehensive data strategy to ensure the accuracy, reliability, and security of people data.
• Provide actionable insights based on people data to support informed decision-making among leaders.
• Play a strategic leadership role in the broader systems community, representing the organization and staying updated on industry trends and best practices.
• Oversee global expansion initiatives, M&A activities, and systems consolidation efforts.

Requirements

• Extended years of progressive leadership experience in HR Operations at a publicly traded company with second-line leadership responsibility.
• Extensive experience with HRIS and support systems.
• Must have worked in a SOX-compliant environment previously.
• Excellent communication skills and high emotional intelligence, with the ability to articulate a clear vision and strategy for the team and build relationships across the business.
• Must be able to stay highly organized while working in a fast-paced environment with constant change.
• Extreme sense of ownership and accountability with a bias for action.
• Strong data analysis skills and a passion for leveraging data to solve complex problems.
• Experience with global expansion and M&A activity is a plus.
• Strategic thinker and influencer with demonstrated leadership acumen and problem-solving skills.
• Strong oral and written communication skills, including experience in effectively communicating with colleagues of various technical backgrounds and skill sets.