Director of People & Culture | Full-Time | Miami Beach Convention Center

Oak View Group•Miami Beach, FL

16h•$120,000 - $130,000•Onsite

About The Position

The Director of People & Culture at MBCC aligns people strategies with OVG policies, the OVG /City of Miami Beach contract, and business objectives. As a strategic advisor and employee advocate, this role oversees compliance, talent acquisition, development, engagement, benefits, and policy implementation. Partnering with leadership, the Director fosters trust, collaboration, and organizational success while leveraging performance management tools to drive engagement, growth, alignment and productivity through goal setting, feedback, and recognition. This position is also responsible for rolling out Corporate HR initiatives at the local level, working closely with corporate representatives to improve employee experience and heighten engagement. This is a hands-on role with a high level of influence with venue and company leaders. Strategic Impact: The Director anticipates workforce needs and communicates proactively with leadership. By aligning People & Culture strategies with organizational goals and contractual requirements, this role enhances effectiveness and contributes to MBCC and OVG’s long-term success.

Requirements

Bachelor’s degree (BA) from four-your college or university
A Minimum of 8 to 10 years' experience resolving complex employee relations issues.
Solid knowledge of the principals and practices of human resources administration.
Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws.
Bi-lingual in English and Spanish required.
Proven work experience as an Director of HR or Sr. HR position
Full understanding of all HR functions and best practices
Excellent people management skills
Analytical and goal oriented
Demonstrable experience with HR metrics
Thorough knowledge of labor legislation
Project and time management skills
Excellent communication skills both written and verbal
Ability to leverage new technologies to positively impact employee experience and efficiencies
To perform this job successfully, an individual should be proficient in Microsoft Office products
Experience with Windows Operating Systems
Experience with HRIS and payroll software
Valid driver's license is required

Nice To Haves

Master’s Degree in Business Management, HR Management or relevant degree preferred.
Familiarity with a union environment, highly desired but not required.
Hotel, venue or hospitality industry experience strongly preferred.
SHRM Certified Professional (SHRM-CP) or Professional in Human Resources (PHR) credential, highly desired, but not required.

Responsibilities

Strengthen employee engagement and workplace relationships by meeting with venue leaders regularly and supporting their Management needs from the HR perspective.
Builds strong work relationships, boosts morale and productivity, and resolves complex employee issues through objective investigations when needed.
Communicate effectively with MBCC leadership and all departments to build trust, drive collaboration, and ensure alignment.
Leads D.E.I.B. strategy for the MBCC, promoting a diverse, inclusive, equitable, belonging and culturally aware workplace aligned with OVG’s values and Miami’s diverse workforce.
Supports organizational development and change across the organization.
Offers guidance and input on business unit restructures, workforce planning, and succession planning.
Actively participates in local HR networking groups and attends relevant industry events to stay informed of best practices and emerging trends.
Develops and strengthens MBCC’s employer brand through community partnerships, corporate social responsibility, social presence, and industry networking to attract top-tier hospitality and venue talent in a competitive market.
Overseeing and managing the employee experience lifecycle from onboarding to offboarding.
Other duties and responsibilities as assigned.
Provides policy guidance to MBCC management, supervisors, and employees.
Analyzes trends with MBCC management to develop and implement clear transparent policies and procedures.
Researching, developing, writing, updating, communicating, and enforcing all company policies and procedural guidelines to meet organizational values.
Ensure compliance with regulations, labor agreements, and contractual obligations.
Handles workers’ compensation matters and liaises with insurance carriers.
Maintains confidential employee records and addresses benefits-related inquiries.
Comprehensive knowledge of federal Form I-9 requirements and E-Verify compliance, including staying current with all regulatory updates.
Provides MBCC leaders with day-to-day performance management guidance.
Leads and develops training programs that support organizational goals, leadership development, service excellence, and compliance requirements.
Proactively identifies training needs, creates learning solutions, and coordinates training programs, ensuring successful outcomes and delivering new employee orientations.
Partners with department leaders to assess skill gaps and implement targeted development initiatives that enhance team performance.
Ensures training materials, SOPs, and learning content remain current, consistent, and aligned with OVG and MBCC policies and values.
Maintains training records and evaluates program effectiveness to drive continuous improvement and support audit and compliance requirements.
Serves as the main liaison between OVG’s Corporate and MBCC team, ensuring a cohesive People & Culture department & operations.
Adheres to OVG’s policies for legal compliance, partnering with OVG’s Corporate legal department when necessary.
Collaborates with OVG Corporate on EEOC complaints and legal matters.
Works closely with OVG’s Talent Management team to leverage OVG training and development initiatives.
Partners with Finance and OVG to evaluate and maintain competitive total rewards programs, such as wage benchmarking, compression analysis, incentive plans, and retention strategies aligned with Miami market trends, while collaborating with Finance on payroll processing and administering all compensation changes, including bonuses, commissions, and raises.
Acts as the primary on-site liaison for benefits matters, offering knowledgeable support to employees and leaders while coordinating closely with OVG Corporate Benefits, who oversee program administration.
Ensures local alignment with corporate benefits strategy, facilitates employee understanding, and assists in communicating updates and requirements.
Recruit, retain, and recognize talent to build an inclusive, high-performing team.
Overseeing recruitment strategies to attract, hire and retain top talent.
Serves as liaison for union relations and plays a key role in negotiating local union agreements, providing recommendations, and administering and interpreting union agreements.
Manages union-represented employee issues, including the grievance process.
Provides leadership and guidance to assign department team members.
Manage the recruitment, hiring, training, and development of department employees.
Supervise and guide team members, including performance assessment, engagement, recognition, and addressing HR-related matters.
Execute supervisory responsibilities in compliance with OVG’s policies and relevant laws.
Contribute to the annual budget preparation, authorize expenditures, and monitor project costs.
Provides leadership and guidance to MBCC employees to ensure compliance with local Code of Conduct.
Serve as a coach and mentor to the MBCC leadership team for employee related matters.
Perform other assigned duties and responsibilities.