DIRECTOR OF PEOPLE & CULTURE

BOCA WOODS COUNTRY CLUB ASSOCIATION INC • Boca Raton, FL

36d

About The Position

The Director of People and Culture serves as a strategic leader and culture architect, aligning people strategies with organizational goals. This role owns the development and reinforcement of a positive, inclusive culture that drives engagement, retention, and performance. The Director partners with leadership to embed organizational values in all practices, fosters diversity and belonging, and leads initiatives that enhance employee experience across the entire lifecycle.

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, or related field
• Minimum of 10 years of progressive HR leadership experience.
• Strong knowledge of employment law and compliance
• Excellent communication, interpersonal, and leadership skills
• Experience in change management and organizational development
• Proficiency with HRIS and data analytics for decision-making
• Demonstrates integrity, professionalism, confidence and confidentiality
• Strong analytical and problem-solving skills
• An independent thinker
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work in a fast-paced office environment
• Ability to work independently, as well as amicably in a team environment
• Excellent verbal and written communications skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Organizational skills, attention to detail, ability to multi-task
• Strong computer skills with focus on Microsoft Office 365

Nice To Haves

• HR certification preferred (SHRM-SCP, SPHR)
• Prior experience in country club, resort/hotel preferred

Responsibilities

• Develop and execute a comprehensive People & Culture strategy aligned with organizational mission, vision, and values.
• Own and drive culture initiatives that promote engagement, inclusion, and belonging.
• Establish and monitor KPIs for culture health, including engagement scores, retention rates, and DEI metrics.
• Partner with leadership to communicate and celebrate organizational values through storytelling and consistent messaging.
• Lead change management efforts to ensure cultural alignment during organizational transitions.
• Design programs that enhance employee experience from recruitment and onboarding through career progression.
• Champion diversity, equity, and inclusion as core cultural pillars.
• Provide strategic counsel to leadership on talent planning, succession, and workforce development.
• Oversee compliance with labor laws while ensuring policies reflect organizational values and inclusivity.
• Manage HR operations (recruitment, benefits, payroll) through delegation and oversight, ensuring efficiency and alignment with strategic goals.
• Implement recognition programs and employee engagement events that reinforce core values.
• Develop and maintain HRIS systems and leverage data for strategic decision-making.
• Mentor and lead HR team members, fostering a high-performance, collaborative environment.
• Prepare and present regular reports to leadership on culture, engagement, and workforce metrics.
• Provide guidance through coaching and counseling employees – including management – in order to maintain high employee morale and positive staff retention.
• Maintains a strong relationship between employees and the management team.
• Investigates, intervenes as necessary, and mutually resolves employee-related issues that require HR attention.
• Develops human resources financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Recruit by posting jobs, reviewing resumes and conducting interviews.
• Manage international worker program (H2Bs) including and not limited to petition document preparation, posting, onboarding, orientation, coordinate with Social Security office for social security applications, coordinate drug screenings & manage housing.
• Assure all new hire paperwork is completed accurately including company forms, I-9, W-4 & other required forms.
• Handle confidential information pertaining to the club, its employees, and members.
• Process payroll deductions including medical, dental, child support payments, garnishments, employee purchases, shoes, etc.
• Ensure compliance with all federal, state, and local labor law regulations.
• Process HR paperwork including employee complaints, wage increases, terminations and miscellaneous documentation.
• Benefits negotiation and implementation. This can include changing insurance carriers, setting up benefit plans on HRIS system, process life event changes, assist employees with claims, etc.
• Responsible for working with 401K auditors to make sure all information requested is accurate.
• Manage and provide intervention/ support for complex situations that include sexual discrimination, harassment, and employee violence.
• Process worker compensation claims from reviewing reports to submitting a claim and following up with providers, employees & Management.
• Work with outside counsel in possible litigation situations as well as severance, terminations, subpoenas for records, etc.
• Responsible for EEOC reporting.
• Process pays increases, status changes, bonuses, and other compensation situations.
• Process FMLA claims.
• Process E-Verify for all new hires to comply with USCIS regulations.
• Train management regarding policies, procedures, employee relations & other.
• Work with operations leaders to create employee incentive programs.
• Oversees OSHA compliance and drug screenings.
• Process employment verifications
• Process unemployment claims & represents company when an appeal is made by an employee.
• Provide employees with reports including payroll reports, verification of employment.
• Act as a liaison between team leaders and their team members for all functional areas including benefits, payroll, legal inquiries, seasonal and permanent staffing.
• Develop job descriptions.
• Implement and administer recognition programs (employee of the month, employee of the year) and employee events (i.e. season kick off, end of season events, appreciation luncheon, etc).
• Attend department meetings to educate employees on policies, incentive programs, people strategy and interdepartmental initiatives.
• Directly supervise and mentor the Human Resources staff
• Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and EEO compliance.
• Develops employee engagement events that provide a clear understanding of the core values of the organization while embracing a healthy employee culture.
• Manages human resources operations of recruitment, selection, orientation, training, coaching, counseling, and discipline staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, designing systems; resolving problems; implementing change.
• Special projects as required by identifying and clarifying issues and priorities; evaluating optional courses of action; changing assumptions and direction.
• Supports management by providing human resources advice, counsel, and decisions, analyzing information and applications.
• Provides intervention and support for complex situations and possible litigation. Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Benefits

• Full-time position eligible for comprehensive benefits including medical, dental, vision, life insurance, 401(k) with company match, paid time off, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees