Director of People & Culture

STAT Recovery Services • Bentonville, AR

36d • Remote

About The Position

The Director of People & Culture will serve as both a strategic partner and a hands-on leader, shaping and strengthening the foundation of our Human Resources function. This leader will own organizational health and people performance systems — ensuring clarity, accountability, and consistency across STAT as we scale. You’ll guide a small but mighty team while rolling up your sleeves to deliver on the day-to-day. You’ll lead with empathy and curiosity, ensuring our culture stays authentic and people-first as we continue to scale. You’ll balance big-picture thinking with practical execution, supporting leaders across the company while keeping our systems and processes humming smoothly. This is an ideal opportunity for someone who thrives in a fast-paced, collaborative startup and cares deeply about creating an equitable, engaging employee experience.

Requirements

• Proven ability to build and scale organizational structure, including leveling frameworks, career paths, and leadership expectations.
• Demonstrated success driving KPI discipline across an organization — retention, hiring efficiency, engagement, manager performance, and workforce health.
• 10+ Years of progressive HR experience, with a mix of strategic and tactical ownership across recruiting, benefits, employee relations, and HR operations.
• A people-first leader who combines business acumen with emotional intelligence and an ability to build trust at all levels.
• Comfortable shifting between strategy and execution — whether leading high-level planning sessions or managing hands-on operational work.
• Experienced in supporting distributed teams and fostering culture in a hybrid or remote-first environment.
• Skilled in communication, influence, and change management — able to translate people insights into action.
• Confident in navigating ambiguity and building structure where needed, while keeping a sense of humor and perspective.
• Bachelor's degree or equivalent experience required; HR certification (SHRM-CP/SCP or PHR/SPHR) preferred.

Nice To Haves

• Experience partnering closely with Sales, Finance, and Operations on compensation design, commission plans, and workforce planning.
• Experience scaling a People function in a high-growth, PE-backed, or tech-enabled services company (100–200+ employees).
• Familiarity with multi-state compliance, risk mitigation, and audit-ready HR operations.
• Experience with BambooHR, Lattice, Workable, Human Interest, Ethena

Responsibilities

• Own the KPI process across the organization — establishing, tracking, and reporting People- and team-level metrics aligned to STAT’s AOP goals.
• Lead annual planning and workforce capacity modeling, ensuring headcount, roles, and organizational structure align tightly with AOP goals.
• Partner with the executive team as a trusted advisor, aligning People & Culture strategy with business goals, organizational design, and workforce planning.
• Lead the People & Culture team, fostering growth, accountability, and shared ownership of the employee experience.
• Build scalable, consistent processes across the full employee lifecycle — from recruiting and onboarding to development and offboarding.
• Serve as the primary point of contact for employees, modeling accountability, empathy, discretion, and sound judgment in addressing concerns and coaching managers.
• Design and deliver programs that strengthen engagement, belonging, and connection — especially in a hybrid and remote-first environment.
• Maintain and improve HRIS systems (BambooHR, Lattice, and Workable) to enhance reporting, automation, and data integrity.
• Collaborate cross-functionally to ensure compliance, transparency, and efficiency across compensation, benefits, and policy.
• Drive continuous improvement through analysis of HR metrics, employee feedback, and evolving best practices.
• Embody and reflect the STAT culture and values in both thought and practice: Strategic, Nimble, Inquisitive, Proactive, Empathetic, Collaborative.

Benefits

• 8% 401k Match eligible to participate in our 401(k) savings and matching funds program, employer match your 401(k) contributions, up to 8% of your salary.
• Employer paid health, dental, and vision benefits for you and your dependents
• Employer paid Short-Term, Long-Term Disability, & Basic Life
• Access to Free Virtual Primary, Urgent, and Mental Healthcare
• Flexible vacation policy
• Remote work environment
• Paid Parental Leave
• Opportunity to travel for Company Wide and Functional Team gatherings

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 11-50 employees