Director of Patient Support Services

UCHealth

81d

About The Position

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is an EEO employer. The Director of Patient Support Services is responsible for Interpreter, Volunteer, Spiritual Care Services, Patient Relations, Patient Experience and Auxiliary. This role has 24-hour responsibility and accountability for the system strategic direction, coordination, and operations of these functional areas at UC Health. The Director is responsible for achieving and maintaining competent, cost-effective services, guided by relevant regulatory bodies across the enterprise. The Director is responsible for the developing, implementing, and evaluating tactics and standard work focused on quality, safety, experience, and efficient operational strategies consistent with UC Health goals.

Requirements

• Master's degree in relevant field (i.e. MBA, MHA, Communications, Public Relations, Social Sciences, or Human Services).
• 3 - 5 years equivalent experience.

Nice To Haves

• 6 - 10 years equivalent experience.

Responsibilities

• Measures outcomes objectively and collaborates with direct reports and stakeholders to set meaningful performance objectives.
• Develops short and long-term goals for maintaining UC Health and departmental quality, safety, experience, efficiency outcomes.
• Promotes excellence in areas of responsibility and standard work processes that facilitate a patient-centered approach.
• Develops and maintains dashboards, action plans, and other operational tracking and communication tools.
• Ensures compliance to federal, state, and local regulatory standards.
• Strategically leads teams to streamline and sustain safe patient-centered care.
• Demonstrates Emotional Intelligence and sustains trusting relationships.
• Serves as a role model to others, mentors and supports growth and results in teams.
• Actively listens to others and uses effective communication skills.
• Initiates and engages in critical conversations respectfully.
• Identifies change opportunities and initiates efforts to explore alternative solutions.
• Conducts regular leadership rounds, identifying and collaborating with the patient care teams.
• Accountable for effective retention and recruitment of qualified staff.
• Facilitates the development of a diverse workforce through recruitment and promotion.
• Monitors patient satisfaction through dashboard and rounding.
• Promotes an environment that recognizes and rewards teamwork and creativity.
• Establishes and commits to long-term operating and business strategies.
• Facilitates the development and monitoring of operating and capital budgets.
• Collaborates with multidisciplinary teams to identify benchmarking opportunities.
• Acts as the Liaison between UCMC and the Auxiliary.
• Assures alignment of patient rights and practices standards across the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Hospitals
• Education Level: Master's degree