Director of Patient Experience

HCA Healthcare • Arlington, TX

102d

About The Position

We are seeking a Director of Patient Experience with Medical City Arlington to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us! As a Director of Patient Experience, you will serve as the stakeholder champion for setting the service culture of the organization to improve satisfaction results across all customer groups in the organization. You will manage data sets and reports related to customer satisfaction. The role functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. You will be responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of the facility. You will effectively operate the department, continue the improvement of the departments processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate the department services into the organizations overall plan for the delivery of care and service.

Requirements

• Bachelor's degree in nursing or clinical field required.
• Master's in Healthcare Field or Business preferred.
• Certification in Patient Experience or Conflict Resolution preferred.
• Minimum 5 years' experience in healthcare management and customer relations experience or comparable leadership background.
• Specific experience with patient experience, patient advocacy, conflict resolution and customer relations required.

Responsibilities

• Serve as the stakeholder champion for setting the service culture of the organization.
• Manage data sets and reports related to customer satisfaction.
• Plan, analyze, prepare, manage, and evaluate administrative and operational activities of customer satisfaction and related projects.
• Plan, organize, coordinate and direct all functions of the department(s).
• Effectively operate the department and improve processes and outcomes.
• Comply with hospital and corporate policy and procedures.
• Manage finances and resources efficiently.
• Promote teamwork and customer satisfaction.
• Integrate department services into the organization's overall plan for care and service delivery.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Free counseling services for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and student loan support.
• Colleague recognition program.
• Time Away From Work Program including paid time off and family leave.
• Employee Health Assistance Fund offering free employee-only coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Hospitals
• Education Level: Bachelor's degree