Director of Patient Experience and Communications

Onco360 • Woodridge, IL

13h • $137,000 • Remote

About The Position

Onco360 is looking for a Director of Patient Experience & Communication
to join our team. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Remote work available.

The Director of Patient Experience & Communications is responsible for developing and executing
comprehensive strategies that elevate the patient experience at every touchpoint. This involves developing all
Qliqsoft communications and campaigns, analyzing feedback, identifying areas for improvement, and
working closely with various departments to implement patient-centered solutions.

The Director of Patient Experience & Communications plays a pivotal role in shaping and enhancing the overall experience of patients within an organization.

Requirements

• Bachelor’s degree in healthcare administration, Business Administration, or a related field; or equivalent work experience.
• 3+ years in the pharmacy field with Specialty Pharmacy
• Superior analytical skills, quantitative skills, logic and problem-solving skills
• Licensed as a certified pharmacy technician or related IT certifications
• Demonstrates a history of high achievement in patient experience roles.
• Strong written and verbal communication abilities.
• Ability to quickly learn and articulate complex concepts.
• Deeply passionate about enhancing patient care and experience.
• Outstanding time management and organizational skills.
• Comfortable working in a fast-paced, collaborative environment.

Nice To Haves

• Masters preferred
• 7+ years’ experience in working in a professional services environment with internal client/stakeholder management, analytical skills, and issue resolution / management.
• Lean/Six Sigma Professional with a solid background
• RPh or PharmD

Responsibilities

• Strategic Development: Create and implement strategies that align with the organization's mission to enhance patient experience.
• Team Leadership: Lead and mentor a team dedicated to patient experience initiatives.
• Data Analysis: Analyze patient feedback to identify strengths and areas for improvement.
• Collaboration: Work with different departments to develop and implement patient-centered solutions.
• Performance Monitoring: Track key performance indicators related to patient satisfaction.
• Compliance: Ensure all patients experience activities comply with relevant regulations and standards.
• Enhance Staff Training: Develop and deliver comprehensive training programs for all staff on patient experience best practices related to Qliqsoft
• Software Management: Research and understand all capabilities that Qliqsoft offers and coordinate incorporating into operational workflow opportunities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director