Director of Patient Care Services

Bristol Hospice • Colorado Springs, CO

55d

About The Position

Join our team at Bristol Hospice and take on the pivotal role of Director of Patient Care Services (DPCS). In this position, you will be responsible for the overall direction of hospice clinical services. Why Bristol Hospice? Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn. Our Culture Our culture is cultivated using the following values: Integrity: We are honest and professional. Trust: We count on each other. Excellence: We strive to always do our best and look for ways to improve and excel. Accountability: We accept responsibility for our actions, attitudes, and mistakes. Mutual Respect: We treat others the way we want to be treated. Qualifications, Duties, and Perks On an Average Day You Will: (includes but not limited to) Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel Assist Clinical Supervisors in managing clinical teams and planning Provide direction to case managers and clinical teams related to patient care delivery Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated Assist the Executive Director in the preparation and administration of the organization's budget Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses Evaluate performance of Clinical Supervisors and/or case managers Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians Hire, evaluate and terminate organization personnel Conduct annual evaluations on clinicians, or more frequently, if indicated Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities Assure proper maintenance of clinical records in compliance with local, state and federal laws Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services Develop, implement and evaluate the orientation program for new organization personnel Responsible for orientation of new organization personnel, directly or delegated Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews Assure the quality and safe delivery of hospice services provided through the organization Assist in the development of organization goals Develop, recommend and administer organization policies and procedures Assure compliance with all hospices related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel Promote hospice referrals in the health care community In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director Other duties as assigned by the Executive Director

Requirements

• Must be a registered nurse in the state, with current licensure to practice professional nursing
• A bachelor's degree in nursing from an accredited program by the National League for Nursing preferred. Equivalent leadership experience may be substituted for a degree.
• California specific: Must have a bachelor's degree in nursing from an accredited program by the National League for Nursing preferred.
• Must have one (1) year of management experience, hospice or related health care organization preferred.
• Must meet state and federal requirements for the position
• Must be flexible with working hours
• Demonstrated ability to supervise and direct professional and administrative personnel
• Ability to market and deal tactfully with customers and the community
• Possess excellent observation, verbal and written communication skills
• Possess knowledge of business management, governmental regulations and CHAP standards

Responsibilities

• Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel
• Provide guidance and counseling to coordinators, case managers and Clinical Supervisors to assist them in continually improving all aspects of hospice care services, provided through organization personnel
• Assist Clinical Supervisors in managing clinical teams and planning
• Provide direction to case managers and clinical teams related to patient care delivery
• Provide help in assessment, planning, implementation and evaluation of patient and family/caregiver care to all clinical personnel as indicated
• Assist the Executive Director in the preparation and administration of the organization's budget
• Interpret operational indicators to detect census changes and increases or decreases in volume that could impact staffing levels, revenues or expenses
• Evaluate performance of Clinical Supervisors and/or case managers
• Assist Clinical Supervisors to develop skills and techniques in evaluating the performance of clinicians
• Hire, evaluate and terminate organization personnel
• Conduct annual evaluations on clinicians, or more frequently, if indicated
• Oversee the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assure proper maintenance of clinical records in compliance with local, state and federal laws
• Responsible for the maintenance of adequate and appropriate inventory supplies and equipment for the provision of patient services
• Develop, implement and evaluate the orientation program for new organization personnel
• Responsible for orientation of new organization personnel, directly or delegated
• Plan and implement in-service and continuing education programs to meet education and training needs of organization personnel
• Assist with the evaluation of organization performance via quality assurance and performance improvement program, productivity, quarterly and annual reviews
• Assure the quality and safe delivery of hospice services provided through the organization
• Assist in the development of organization goals
• Develop, recommend and administer organization policies and procedures
• Assure compliance with all hospices related local, state and federal laws, including licensure and certification or organization personnel and maintain compliance to the CHAP Home Care standards
• Stay informed about changes in the field of nursing and hospice care; share information with appropriate organization personnel
• Promote hospice referrals in the health care community
• In the absence of the Executive Director, the DPCS will become the acting Executive Director and will be vested with authority to act in behalf of the Executive Director
• Other duties as assigned by the Executive Director

Benefits

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 1,001-5,000 employees