UNIV - Director of Patient Access - College of Dental Medicine

Medical University of South Carolina•Charleston, SC

21h

About The Position

The Director of Patient Access is responsible for overseeing all patient access operations within the College of Dental Medicine (CDM) clinics. This includes leadership and management of the Patient Service Representatives (PSRs) at clinic front desks, the Referral Coordinators, the Operating Room (OR) Scheduling Coordinators, and the Contact/Call Center team. This role also provides oversight for the Manager of Student Patient Care Coordinators, ensuring coordination between student educational needs and patient access operations. The Director ensures that all patient access processes—from scheduling and registration to referral management and call center operations—support a high-quality patient experience and clinic efficiency. This position reports directly to the Senior Director of Clinical and Administrative Operations.

Requirements

A bachelor's degree and five years relevant experience in administrative services, public administration or business management.
Ability to perform job functions in an upright position. (Frequent)
Ability to perform job functions in a seated position. (Frequent)
Ability to perform job functions while walking/mobile. (Frequent)
Ability to work indoors. (Continuous)
Ability to work outdoors in all weather and temperature extremes. (Infrequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform 'pinching' operations. (Infrequent)
Ability to fully use both hands/arms. (Frequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to maintain tactile sensory functions. (Continuous)
Ability to lift and carry 15 lbs., unassisted. (Infrequent)
Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent)
Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent)
Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand. (Frequent)
Ability to see and recognize objects at a distance. (Frequent)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Frequent)