Director of Patient Access

Community Health System-posted 3 months ago
Full-time • Senior
La Porte, IN
5,001-10,000 employees
Hospitals
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity. The Director, Patient Access ensures compliance with regulatory requirements, drives process improvements, and fosters collaboration between patient access teams and key stakeholders, including medical staff, administration, and revenue cycle leadership.

  • Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service.
  • Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture.
  • Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections.
  • Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes.
  • Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations.
  • Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement.
  • Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary.
  • Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput.
  • Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.
  • Bachelor's Degree in relevant field required or seven (7) plus years of direct experience in lieu of a Bachelor's degree required.
  • 3-5 years of experience in closely related field with Bachelor's degree required.
  • 3-5 years of previous leadership experience preferred.
  • Master's Degree preferred.
  • CHAM - Certified Healthcare Access Manager preferred.
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service