Director of Patient Access

CHS Career Site • La Porte, IN

100d

About The Position

The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity. The Director, Patient Access ensures compliance with regulatory requirements, drives process improvements, and fosters collaboration between patient access teams and key stakeholders, including medical staff, administration, and revenue cycle leadership.

Requirements

• Bachelor's Degree in relevant field required or seven (7) plus years of direct experience in lieu of a Bachelor's degree required.
• 3-5 years of experience in closely related field with Bachelor's degree required.
• 3-5 years of previous leadership experience preferred.

Nice To Haves

• Master's Degree preferred.
• CHAM - Certified Healthcare Access Manager preferred.

Responsibilities

• Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service.
• Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture.
• Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections.
• Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes.
• Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations.
• Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement.
• Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary.
• Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput.
• Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree