Director of Patient Access Coordination

PT Solutions Physical Therapy

82d

About The Position

The Director of Patient Access Coordination will be charged with leading our in-clinic Patient Access Coordinators across an entire division. This team ensures that every patient has what they need to begin and continue therapy, schedules follow-up care, and coordinates referrals — truly serving as the “quarterback of the referral.” This leader will oversee regional, district, and clinic-level patient access efforts, driving a consistent, patient-centered experience and seamless care coordination.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field required; Master’s preferred.
• 10+ years of progressive experience in patient access, care coordination, or healthcare operations.
• Proven success managing large, decentralized teams and implementing standardized workflows.
• Strong analytical, problem-solving, and communication skills with demonstrated ability to drive performance improvements.
• Deep understanding of referral management, scheduling, benefit verification, and authorizations.
• Experience with Epic or other major EHR systems strongly preferred.

Responsibilities

• Lead, develop, and mentor a large, geographically dispersed team of Patient Access Coordinators.
• Establish clear goals, performance metrics, and accountability at the division, region, district, and clinic level.
• Build a culture of patient-first service, collaboration, and continuous improvement.
• Oversee daily patient access coordination across all assigned clinics.
• Partner with regionalized access team to ensure patients have completed all prerequisites to start or continue therapy (benefit verification, documentation, scheduling, authorizations).
• Implement standardized processes and training for Patient Access Coordinators across the assigned clinics.
• Partner with peers to ensure consistency across all clinics within the practice.
• Drive an exceptional patient experience by ensuring smooth care transitions, timely scheduling, and clear communication.
• Monitor patient feedback and satisfaction metrics to guide improvements.
• Serve as a patient advocate by identifying and removing access barriers.
• Use data and analytics to identify workflow gaps and reduce delays in therapy initiation or continuation.
• Ensure all coordination activities meet payer, regulatory, and organizational requirements.
• Develop best practices and policies to improve patient throughput and referral management.
• Partner closely with clinical operations leadership and regional access operations teams to ensure coordinated patient care.
• Act as the key liaison between division clinical operations and enterprise patient access leadership.
• Provide executive-level reporting on referral volumes, conversion rates, scheduling completion, and patient access KPIs.
• Design and execute long-term strategies for division-wide patient access coordination.
• Anticipate future needs for staffing, technology, and training to support growth.
• Lead change management initiatives to scale best practices across the division.
• Other duties and special projects as assigned.

Benefits

• Industry-leading professional development opportunities.
• Ongoing evidence-based clinical education.
• Dedicated mentorship opportunities.
• APTA-accredited Orthopaedic Residency Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree