Director of Parts

The Raymond Corporation-posted 2 days ago
Full-time • Director
Tampa, FL
1,001-5,000 employees
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Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems.   As a Director of Parts with Southern States Material Handling: Contribute to making Southern States Material Handling a leader in the material handling industry by growing parts' market share and business profitability by coordinating all Southern States Material Handling (SSMH) products and services to assist our customers achieve a competitive advantage in their markets and improve their profits, safety, and productivity.  To lead the SSMH sub-functional parts capability, increase parts market share, and sustain profitable growth through the development, management, and overseeing of all SSMH's parts related processes and programs.   Come be a part of our Toyota & Raymond family!  

  • Oversee all aspects of SSMH's parts operations, including inventory management, staff, purchasing, distribution, and customer service.
  • Develop strategic plans to improve parts management processes and achieve company goals.
  • Develop and execute comprehensive parts management strategies aligned with company objectives, including inventory optimization, supplier relationships, and cost reduction initiatives.
  • Develop, manage, and provide oversight and direction of the overall parts capabilities and inventory to ensure proper size, organization, and distribution methods are in place to support our customers.
  • Develop and integrate all parts related policy and processes into the branches' daily operations.
  • Develop parts related syllabi and courseware in support of SSMH's training capabilities.
  • Develop all parts related metrics and performance indicators, and in coordination with the Director of Operations, publish to the enterprise, accordingly.
  • Ensure exceptional customer service processes regarding parts inquiries, orders, returns, and technical support are built into the functional day-to-day operations of branch parts departments.
  • Establish key performance indicators (KPIs) for parts operations personnel and regularly review performance metrics to identify areas for improvement.
  • Developing and implementing training programs to enhance product knowledge and customer service skills.
  • Develop and train Parts managers to address customer inquiries regarding parts availability, pricing, and compatibility.
  • Develop and maintain relationships with all SSMH: Service and Parts Associates, Operations Managers, Solution Leaders, and Rental coordinators, Manufactures and vendors, and Corporate support staff.
  • Integrate SSMH's operational capability with SSMH's Solutions, Rental and Used Equipment capabilities.
  • Develop and foster a culture of continuous improvement and high performance within the Parts personnel.
  • Monitor parts inventory levels across all locations to minimize excess inventory, utilize forecasting tools and data analysis to optimize stock levels and identify slow-moving parts.
  • Manage special orders and ensure timely delivery of required parts according to Toyota and Raymond processes.
  • Foster collaboration with the service department to ensure smooth parts ordering and delivery for repair jobs.
  • Analyze sales data to identify trends and opportunities for improvement.
  • Streamlining processes to minimize errors and optimize parts handling.
  • Ensure adherence to all relevant regulations and industry standards regarding parts handling, storage, and quality control.
  • Develop and manage the parts department budget, tracking expenses and identifying cost-saving opportunities.
  • Resolve customer complaints and ensure customer satisfaction.
  • Stay updated on industry trends and new technologies related to parts procurement and management.
  • Provide subject matter expertise support to management to improve efficiency, effectiveness, and profitability of all parts-related matters.
  • Fulfill leadership-required administrative duties for all reporting personnel. These may include, but are not limited to, timecard reviews, annual reviews, counseling sessions, PCRs, one-on-ones, audits, tracking, scheduling and performance reviews.
  • Provide dotted line management to associates working with parts who report directly through branches as needed, providing expertise and support, collaborating with managers for recruitment, KPIs, and performance management.
  • Ensure that knowledge and capability to execute for critical tasks exists in duplication across all teams that are supported so that coverage can be provided when absence of key personnel arises.
  • Any other duties assigned needed to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.
  • Strong understanding of parts management within the material handling industry (preferred)
  • 5-10 years of experience in parts management with increasing responsibility
  • Proven experience managing inventory, making data-driven decisions, and controlling costs
  • Demonstrated ability to lead teams, motivate others, and drive results
  • Ability to perform well in a fast-paced environment with changing parts demand
  • Experience managing parts operations and improving efficiency and profitability
  • Strong analytical and problem-solving skills
  • Effective communication and collaboration skills across teams, vendors, and customers
  • Proficiency with ERP systems, inventory management software, and Microsoft Office (Word, Excel, Outlook)
  • Customer-focused mindset with strong initiative and ability to multitask
  • Bachelor's degree in Business, Supply Chain Management, or a related field, or an equivalent combination of education and 5-7 years of relevant experience
  • Strong understanding of parts management within the material handling industry (preferred)
  • 401(k) with company matching
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • PTO and Vacation
  • Paid Holidays
  • Flexible Spending Account
  • Life Insurance
  • Tuition Reimbursement
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