Director of Parts Logistics and Operations, Customer Support

BEUMER Group•Somerset, NJ

1d•$135,000 - $145,000

About The Position

The Director of Parts Logistics and Operations, Customer Support (the "Director") is a high-visibility, high-impact leadership role. The Director is responsible for overseeing and optimizing the parts logistics operations to ensure the efficient procurement, storage, distribution, and management of parts and components within the organization. This role involves coordinating with suppliers, managing inventory, and leading a team to ensure the timely availability of parts while maintaining cost-effectiveness and high-quality standards. Reporting to the Vice President and General Manager of the Customer Support division for North America, the Director works in a globally matrixed organization overseeing critical regional functions/deliverables across our business segments. The Director also leads Spare Parts Specialists who own the customer relationship from a spare parts perspective and proactively engage customers to increase spare parts sales. The role reports to the Vice President and General Manager of Customer Support.

Requirements

10–15+ years in supply chain, logistics, operations, or aftermarket support
5–7+ years in senior leadership managing global or multi-site operations
End-to-end spare parts lifecycle management (forecasting, procurement, warehousing, distribution)
Commitment to customer satisfaction
Optimization of fill rate, inventory turns, service levels, and obsolescenc
Reverse logistics, repairs, refurbishment, and warranty returns
New product introduction (NPI) readiness for service and spares
Proven experience with spare parts planning & distribution, aftermarket / customer support operations, service-level agreement (SLA) management.
Ability to lead and develop current team
Experience with budget ownership
Strong decision-making under pressure
Customer-centric mindset with operational rigor
Ability to balance cost, speed, and service quality
Commercial leadership for spares
Experience leading customer-facing teams with accountability for spare parts sales growth.
Ability to build and execute proactive spare parts growth plans across a defined customer base.

Responsibilities

Develop and implement logistics strategies for the procurement, storage, and distribution of parts and components.
Oversee the coordination of suppliers and vendors to ensure timely delivery of parts and adherence to quality standards.
Oversee the transportation and distribution of parts to various locations, including warehouses and end-users.
Manage inventory levels to ensure optimal stock levels are maintained, reducing both excess inventory and stockouts.
Implement inventory control procedures and best practices to minimize loss and maximize accuracy.
Conduct regular inventory audits and reconciliation.
Oversee warehouse operations as part of overall logistics and operational responsibilities.
Lead and mentor a team of logistics and warehouse staff, providing training and support to ensure efficient and effective operations.
Develop and implement performance metrics and goals for team members, conducting regular performance reviews.
Identify and implement process improvements to enhance efficiency, reduce costs, and improve service levels.
Utilize data analysis to monitor logistics performance, identify trends, and make data-driven decisions.
Ensure compliance with safety regulations and company policies.
Establish and maintain strong relationships with suppliers and vendors to negotiate favorable terms and resolve issues.
Monitor supplier performance/quality, addressing any issues related to delivery, quality, or cost.
Develop and manage the budget for parts logistics operations, including forecasting and controlling expenses.
Analyze financial reports and metrics to ensure budget adherence and cost-effectiveness.
Ensure timely and accurate fulfilment of parts orders to meet customer requirements and expectations.
Address and resolve any issues related to parts delivery, quality, or discrepancies.
Ensure compliance with all relevant regulations and industry standards, including safety, environmental, and quality regulations.
Prepare and present regular reports on logistics performance, inventory levels, and other key metrics to senior management.
Customer-facing spare parts ownership and sales growth
Lead and manage Spare Parts Specialists who own customer relationships for spare parts and drive proactive engagement to increase spare parts sales.
Establish a customer coverage model and engagement cadence for Spare Parts Specialists (account plans, installed-base reviews, critical spares recommendations, and obsolescence risk mitigation).
Set targets and performance expectations for Spare Parts Specialists (sales goals, activity metrics, pipeline discipline).
Inspect performance routinely and coach to outcomes.
Partner with Service Operations and Sales to align parts growth plans, commercial strategy, and customer messaging.

Benefits

Medical & Dental Premiums: We cover 100% of the premiums for you and your eligible dependents.
401(k) with Generous Match: Secure your financial future with our competitive retirement plan.
Life Insurance / Long Term Disability: Peace of mind for you and your loved ones. Yes, we cover that too!
Ancillary Insurances: Including vision, accident, and critical illness insurance.
Generous Paid Time Off: Achieve the optimal work-life balance.
Company Holidays: Enjoy paid time off on designated company holidays including additional flex days for times that matter most!
Performance-Based Bonus: Eligibility to participate in our Target Agreement Plan for bonus potential.

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