Director of Partner Success (Remote)

Rula•Los Angeles, CA

6d•Remote

About The Position

Rula is hiring a Director of Partner Success to lead and scale strategic relationships with key partners while driving operational excellence internally. This role is approximately 50% external-facing, focused on building trusted, executive-level relationships, and 50% internal-facing, partnering cross-functionally to represent partner needs and translate them into scalable processes and solutions. The ideal candidate brings strong relationship management skills alongside a proven ability to design, implement, and improve processes in complex environments. You will be comfortable presenting to diverse audiences at strategic accounts, influencing senior stakeholders, and navigating ambiguity to drive outcomes. This role requires a highly organized leader who can manage competing priorities, lead teams effectively, and turn complexity into clarity and action.

Requirements

10+ years of relevant experience in a healthcare environment, including client success, healthcare consulting, and/or healthcare operations, and/or implementations
People management experience, including leading and developing a team of 3+ direct reports
Strong executive presence and communication skills, with experience presenting to and influencing external customers and senior executive stakeholders; able to think on your feet in high-stakes situations
Demonstrated experience in process design, implementation, and continuous improvement
Exceptional organizational and project management skills, with the ability to manage priorities across multiple partner accounts simultaneously
Data fluency, including experience analyzing and interpreting data using tools such as Google Sheets, Excel, and/or Looker to identify opportunities and drive process improvements
Ability to translate analysis into clear action plans and partner-specific strategies
Experience aligning work to OKRs, translating team efforts into measurable, business-impacting outcomes

Nice To Haves

Experience working at or with a health plan (payer), health system, or healthcare services organization, with a strong understanding of the healthcare ecosystem
Advanced analytics and Excel skills, with the ability to translate insights into high-impact business and partner outcomes
Expertise working with government programs (i.e. Medicare, Medicaid)

Benefits

100% remote work environment
Attractive pay and benefits
Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP) : Support for your mental and physical health
New hire home office stipend : Set up your workspace for success
Quarterly department stipend : Fund team-building activities or in-person gatherings
Wellness events and lunch & learns : Explore a variety of engaging topics
Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all