Director of Partner Success

Boulder Care

79d • $150,000 - $170,000

About The Position

As the Director of Partner Success, you will lead Boulder’s payer partnerships and ensure every contract - from Medicaid MCOs to commercial value-based arrangements - is implemented flawlessly, performs to target, and expands over time. You will own payer relationships and contract performance across our value-based behavioral health programs, lead QBR preparation and presentation, and handle tactical coordination with payer partners. You’ll deliver a seamless, data-driven partner experience grounded in operational excellence and measurable outcomes.

Requirements

• Minimum 8 years experience in managed care, network management, or behavioral health operations
• Prior leadership experience at a Medicaid or commercial health plan (Behavioral Health Director, Network Director, or equivalent)
• Deep understanding of Medicaid managed care, behavioral health contracting, and value-based reimbursement
• Experience leading or mentoring teams with strong delegation skills
• Expertise in payer implementation processes, including credentialing, claims configuration, and revenue cycle workflows
• Strong analytical, financial, and communication skills with executive presence

Responsibilities

• Own payer relationships post-contract signature; serve as the primary contact for all operational, quality, and performance matters
• Lead Quarterly Business Reviews (QBRs) and governance meetings, presenting contract performance, quality results, and improvement plans
• Oversee payer contract implementation in close collaboration with Credentialing, RCM, and Payer Operations, ensuring timely provider enrollment, roster accuracy, claims readiness, and payment flow from day one
• Monitor and manage contract performance in partnership with Director of Revenue & Payer Operations, including rates, utilization, risk corridors, and value-based incentive metrics
• Analyze quality and financial data in collaboration with Analytics and Clinical teams to identify drivers and corrective actions
• Translate payer feedback into operational improvements and inform future contract design
• Respond to payer inquiries and audits, resolving issues that could impact payment or compliance
• Develop playbooks, dashboards, and governance frameworks to scale Boulder’s payer partnership function

Benefits

• Comprehensive medical, dental, vision, and short-term disability benefits designed to take care of our employees and their families
• Mental Health Services via Regence, Doctors on Demand, and EAP for continuous care
• 4 weeks of vacation accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment
• Sick leave accrued at 1 hr for every 30 hrs paid
• 9 Paid Holidays per year
• 12 weeks of 100% paid parental leave for the birth or adoption of a child (after 6 months of employment)
• 401(k) retirement savings
• Remote friendly with hardware provided to complete your work duties

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees