Director of Parking and Transportation Services - The Beverly Hilton

Hilton • Beverly Hills, CA

1d • $95,000 - $105,000 • Onsite

About The Position

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Salary Range is $95,000-$105,000 based on experience. EOE/AA/Disabled/Veterans The iconic Beverly Hilton is looking for a Director Of Parking & Transportation Service s to join the Guest Services Team! Since 1955, the hotel has hosted memorable moments etched in history from dazzling red carpet events to celebrity galas and we want you to be a part of the team who combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills. This Forbes 4-Star hotel has over 500 rooms, 60,000 square of feet of banquet space, and 4 food and beverage outlets. This includes 2 restaurants, a lounge, and in-room dining. Shift: Flexible - must be available to work weekdays, weekends, and holidays.

Requirements

• Prior valet or driving experience
• Ability to drive stick/manual shift vehicles
• Able to formulate complexed parking and transportation logistics for large, high profile events
• Ability to build and drive service culture in a face paced environment
• Minimum of one (1) year customer service experience
• Minimum of one (1) year managerial experience in a unionized environment

Responsibilities

• Manage and direct parking staff to include hiring, scheduling, training, performance evaluations, coaching, and counseling to ensure compliance with Hilton high quality standards.
• Manage and direct the parking facilities to include monthly contracts, guest accounts, violations of parking policies, and parking related claims.
• Maintain, generate, and conduct daily audits of departmental revenue reports and tickets such as the valet 24-hour reports, various parking ticket logs, and ensure the Assistant Director of Parking Operations is completing the overage and shortage reports to ensure proper reporting of revenue numbers to the Finance Department and addressing and documenting revenue discrepancies and violations.
• Ensure guest tickets are extended through the respective lengths of stay, void dispenser tickets received from Front Desk, generate a daily parking data report, and confirm Parking Data File; create an exception report and resolve any inconsistencies.
• Ensure that all billing information is turned into the Finance department on a daily basis.
• To lead manage and execute strong sales strategies for the self and valet operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed